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Casella Waste Systems, Inc. · 1 month ago

Sales Operations Administrator

US-VT-Rutland

Full-time

Onsite

Mid Level

$60K/yr - $75K/yr

4+ years exp

Casella Waste Systems, Inc. is focused on providing centralized support for their sales operations team. The Sales Operations Administrator will lead the management of the sales process and sales technology solutions, collaborating with key partners to drive sales growth and ensure efficient operations.

Innovation ManagementRecyclingWaste Management

Responsibilities

Maintains knowledge of and expertise in Customer Relationship Management software (MS Dynamics 365) and other related sales technology solutions

Implements sales technology best practices to accurately capture and store data, as well as deploying processes to audit the CRM and other tech solutions on a recurring basis and provide clear feedback to the field teams

Acts as a resource to the team, providing support and guidance and coordinating with relevant internal parties to resolve issues

Leads the set-up of CRM back-end data (e.g., teams, territory, pricing), ensuring data and logic are accurate while also establishing best practices to ensure efficient process management

Maintains knowledge of the latest technologies, version updates, and enhancements and recommends updates to enhance the current system to increase efficiency and usability

Coordinates and manages training and resources to ensure that the sales team is up to date with sales process standards and new functionality as it relates to sales technology tools, including supporting sales process evolution through the design and implementation of best-in-class training practices

Navigating and understanding interdependencies of a variety of technical tools and software systems

Creates and maintains training documentation for all sales processes, including how-to guides and SOPs for front and back-end users, ensuring an updated and organized resource library is available and accessible to all employees

Provides tactical support for sales operations roadmap, defining and championing efficient and replicable change management processes

Defines process and procedures for managing and prioritizing change requests in coordination with key stakeholders

Manages project timelines and deliverables, ensuring quality work is delivered in a timely manner

Leads user acceptance testing (UAT) process and approvals, coordinating with cross-departmental teams

Participates in training and other learning opportunities to expand knowledge of the company, its products, sales, and services, and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values

Qualification

MS Dynamics 365CRM experienceSales technology solutionsProject managementChange managementTraining documentationAnalytical skillsCommunication skillsOrganizational skillsTeam collaboration

Required

Bachelor's degree or equivalent

Demonstrated ability to work as part of a team in a collaborative environment

Highly developed attention to detail

Strong verbal and written communication skills

Strong organizational and planning skills

Demonstrated ability to critically analyze and improve system workflows

4+ years of CRM experience

2-4 years of project experience working with inter-departmental teams

Demonstrated ability to manage multiple projects and priorities

Analytically minded

Team-oriented individual

Outstanding problem-solver

Proactive approach

Skilled in communicating and building relationships

Providing thoughtful team support and training aimed at increasing sales team efficiency

Preferred

MS Dynamics experience

Benefits

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

And More.

Company

Casella Waste Systems, Inc.

Casella, headquartered in Rutland, Vermont, is one of the largest recyclers and most experienced fully integrated resource management companies in the Eastern United States.

Founded in 1975

Rutland, Vermont, USA

1001-5000 employees