Logical Media Group · 2 months ago
Digital Marketing Account Manager
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $90K/yr
5+ years expLogical Media Group is seeking a Digital Marketing Account Manager to manage and strengthen relationships with enterprise clients. The role focuses on exceeding client expectations through oversight and execution across various digital channels while ensuring effective communication and collaboration between clients and internal teams.
AdvertisingInternet of Things
Responsibilities
Serve as the primary point of contact for your book of clients
Provide proactive interaction via phone, email, video conferencing, and in-person
Act as a liaison between clients and internal teams
Understand expectations and communicate onboarding timeline, goals and strategy, and the best way to deliver reports and deliverables to clients
Ensure client goals and execution tactics are aligned
Improve communication across departments and increase the visibility of strategy across teams for clients utilizing multiple services
Resolve client complaints and issues; communicate with senior staff internally when escalation is needed and appropriate
Focus on retention of clients through quality execution, relationships, and strong client service
Contract management (including renewals, upsells, ad-hoc fee negotiations)
Work with channel team managers to establish account priority
Join the sales team on prospective client meetings and assist with audits/preparation
Serve as a liaison between the sales and channel teams to enhance sales materials, and channel team understanding of the sales process
Develop case studies and testimonials
Develop new and refine existing processes that can be utilized across teams (client onboarding, reporting, internal cross-channel communication, etc.)
Improve process, manage execution, and help communicate account launches, budget/kicker/media updates, and renewals to Operations
Make sure that accounts are linked and we have proper access, billing info included
Qualification
Required
Bachelors Degree
Knowledge of and ability to communicate all digital services
Ability to build strong client relationships
Confident presenting to clients via phone and in-person
Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods
5 + years of total professional experience
Ability to manage change and maintain a positive attitude
Benefits
Medical, Dental, Vision, Short-Term Disability, and Life insurance
401(k) plus match, to help plan for your future
Paid time off (starting at 15 days), plus paid holidays, paid sick days, and paid personal days
Flexible Fridays
Option to work completely remote
Access to senior management and mentoring opportunities
Optional COVID safe company gatherings
Company
Logical Media Group
Logical Media Group is a marketing and advertising company specializing in digital marketing services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chris O'Neill
CEO
Company data provided by crunchbase