Platinum Health Solutions ยท 3 weeks ago
Customer Service Representative/ Retention Specialist
Melville, NY 11747
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrPlatinum Health Solutions is seeking a highly motivated individual to join their team as a Customer Service Representative / Retention Specialist. This role involves managing challenging customer interactions and ensuring customer satisfaction and loyalty by effectively retaining existing clients.
Insurance
Responsibilities
Handle escalated customer calls
Effectively address customer concerns and find resolutions to challenging situations
Demonstrate the ability to remain calm and composed in high-pressure situations
Handle a diverse range of customer emotions with resilience
Analyze complex customer issues and devise creative solutions
Collaborate with cross- functional teams to ensure prompt issue resolution
Proactively engage with existing customers to understand their needs and address their concerns
Implement effective retention strategies to ensure customer satisfaction and loyalty
Utilize persuasive communication skills to maintain long-term relationships
Qualification
Required
Proven excellence in customer service, preferably in a role requiring specialized handling of challenging customer interactions
Exceptional communicational and interpersonal skills
Ability to thrive in high-stress situations and maintain a positive attitude
Strong problem-solving and conflict resolution skills
Resilience and ability to manage stress
Flexibility and adaptability to changing circumstances
Team-oriented mindset with a focus on collaboration
Benefits
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Professional Development
Job Stability in a growing industry
Company
Platinum Health Solutions
Health Insurance Brokerage serving 47 states nationwide.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase