Graytitude · 3 weeks ago
Personal Lines CSR
Salem, MA
Full-time
Onsite
Entry, Mid Level
$20/hr - $22/hr
2+ years expGraytitude is seeking a dedicated and customer-focused Personal Lines Customer Service Representative (CSR) to join their team. The role involves managing a portfolio of personal lines accounts, ensuring policy accuracy, timely processing, and delivering exceptional client service.
ConsultingCyber SecurityInformation Technology
Responsibilities
Manage and service a designated portfolio of personal lines clients, including auto, home, and umbrella policies
Process renewals, endorsements, cancellations, and billing inquiries accurately and promptly
Provide professional guidance on coverage options and policy recommendations
Serve as the primary liaison between clients and carriers for underwriting, claims, and policy servicing
Maintain accurate client records in the agency management system
Deliver responsive, courteous, and professional customer service
Assist with daily office operations, including greeting visitors, managing mail, and maintaining common areas
Collaborate with colleagues to ensure smooth workflows and optimal client satisfaction
Qualification
Required
Minimum of 2 years' experience in personal lines insurance account management
Comprehensive knowledge of personal insurance products and carrier systems
Strong organizational skills with exceptional attention to detail
Excellent verbal and written communication abilities
Ability to perform effectively in a fast-paced, team-oriented office environment
Preferred
Massachusetts Property & Casualty license
Benefits
Growth Opportunities: Be part of an expanding agency with clear career advancement potential.
Collaborative Culture: Work in a supportive, team-oriented environment where your contributions matter.
Professional Development: Access continuous training, mentorship, and licensing support.
Competitive Compensation: Receive a competitive salary and performance-based incentives.
Company
Graytitude
Graytitude is a technology consulting company that focuses on the impact of solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rajeev Jaswal
CEO & Founder
Will M.
Chief Operating Officer
Company data provided by crunchbase