NEOGOV · 1 month ago
Guest Services/Concession Attendant Supervisor
WI 53406, WI
Internship
Onsite
Intern, Mid Level
$17.15/hr - $18.19/hrNEOGOV is seeking a Guest Services/Concession Attendant Supervisor responsible for overseeing the daily operations for Guest Services and Concessions. The role includes managing staff, ensuring customer satisfaction, and maintaining operational efficiency at the SC Johnson Community Aquatic Center.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responsible for daily operations of the Guest Services operations of the the SC Johnson Community Aquatic Center to include the concessions, desk and facilities
Responsible for the orientation, training, supervision and evaluation of assigned staff
Prepare and conduct in-service staff training. Responsible for the documentation of on-going training
Responsible for reviewing timecards for accuracy and verifying corrections and updates
Assist with supply and equipment orders and arrange for proper distribution
Develop and implement routines, schedules and procedures for daily operations of Guest Services and Concessions, assigning staff schedules
Must follow cash control procedures
Maintain and review records and evaluations of all programs, Guest Services and Concessions operations, staff and facilities
Prepare an evaluation and summary of vendors, items offered, operations, and recommendations for improvement
Monitor safety and all procedures as they pertain to the complete supervision of all participants and staff
Prepare and distribute information to participants and parents regarding program activities
Maintain an organized workspace, which includes, but not limited to having all the necessary supplies, forms, equipment, etc. needed for Guest Services operations
Respond to internal and external phone calls, e-mails, comments, and suggestions in a timely manner
Accurately answer patron questions in a timely manner
Assist in customer service, which include, but not limited to customer issues, comments, complaints, and concerns. Employee will be assisting the customers in different ways, such as, but not limited to person to person and over the phone and must be able to assist them immediately or direct the customer to the appropriate manager if necessary
Complete the necessary forms for accidents and incidents
Assist with forecasts and plans the purchase of food, supplies and equipment
Assists in menu planning
Responds to customer preferences and industry trends
Ensures that established sanitation and safety standards are maintained in the community room, concessions, locker rooms & restrooms
Oversees and participates in the preparation and serving of food
Be able to work independently
Enforce all Aquatic Center policies and code of conduct
Qualification
Required
Must be at a minimum of twenty-one (21) years of age, with cash handling and supervisory experience
Ability to work with public in a fast-paced environment
Customer service experience, friendly, and courteous
WI Food Manager Certification
CPR-AED Certification
Benefits
Free family membership to the SC Johnson Community Aquatic Center.
$100 referral bonus for each new staff member referred and hired (awarded mid July)
$200 end of season bonus for those averaging 25 hours for 10 weeks **or** $500 end of season bonus for those averaging 35 hours for 10 weeks.
Will receive time and a half if scheduled to work on a holiday (Memorial Day, Independence Day, Labor Day).
Overtime Pay: Time and one half regular rate of pay for all hours worked in excess of forty hours per week.
Wisconsin Deferred Compensation: WDC is administered by ETF, the same administrator as WRS, Wisconsin Retirement Systems. You can invest with Nationwide, WDC, or both as long as you do not exceed the annual contribution limit.
Employee Assistance Program: Racine County now has a new Employee Assistance Program that offers 6 free visits to employees and their dependents per issue. This is a wonderful benefit to anyone that is looking for help with life stresses and counseling, legal or financial assistance, and referrals to programs to assist with work-life balance.
Pet Insurance: Racine County now offers Pet Insurance. This is something you can enroll in at any time through our partner, FIGO.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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