Banner Bank · 1 month ago
Collections Counselor II
Spokane, WA
Full-time
Hybrid
Entry, Mid Level
$21.99/hr - $25.87/hr
2+ years expBanner Bank is a well-established financial institution with a strong commitment to community and employee satisfaction. As a Collections Counselor II, you will manage collection and recovery activities for consumer and small business loans and credit cards, ensuring compliance with policies and regulations while maintaining acceptable delinquency levels.
BankingFinanceFinancial Services
Responsibilities
Responsible for all collection activity on assigned accounts. Collect accounts in a manner to maintain delinquency at acceptable levels and keep loan losses to a minimum
Responsible for completing recommendation forms for all accounts assigned and monitor accounts to see that the Risk Ratings are accurate on an ongoing basis
Responsible for making recommendations for repossession, foreclosure, suit, and other major collection activities. Make recommendations for charge-off and future collection activity
Responsible for handling bankrupt accounts including all correspondence and reporting to the Bankruptcy Court
Responsible for all communications with borrowers regarding collection activity including late notices, collection letters, demand letters, etc
Monitor charged-off loans and Bankcards and provide monthly reporting
Prepare and distribute all reports related to collections
Responsible for ensuring all collection activities comply with policies, procedures, security requirements, and government regulations
Qualification
Required
High School Diploma/G.E.D
2 or more years of experience in collections
Possess a basic knowledge of consumer and small business loans and credit cards
Possess general office skills including proficiency in Microsoft Office
Demonstrate good verbal and written communication skills
Possess strong sales ability to tactfully resolve delinquent accounts
Possess excellent organizational skills
Knowledge of federal and state laws and regulations relating to consumer & small business lending and credit cards
Benefits
Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
Paid vacation time, sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement
Company
Banner Bank
We are proud to provide you with the most comprehensive financial services in the Pacific Northwest
1001-5000 employees
H1B Sponsorship
Banner Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mark Grescovich
President and Chief Executive Officer of Banner Corporation and Banner Bank. Also a Director
James Costa
EVP Chief Operating Officer (COO)
Recent News
2025-10-17
2025-10-17
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