IDEXX · 2 weeks ago
Software Revenue Assurance Manager - Veterinary
Westbrook, ME
Full-time
Onsite
Mid, Senior Level
$105K/yr - $105K/yrIDEXX is an innovation leader in various industries, committed to improving the health of companion animals and ensuring safe drinking water. The Veterinary Software Revenue Assurance Manager is responsible for safeguarding revenue streams by identifying and correcting revenue leakage, managing a team, and collaborating with various departments to ensure accurate billing and collections.
BiotechnologyHealth CareLivestockVeterinary
Hiring Manager
Kim L. Pickard
Responsibilities
Develop, implement, and manage end-to-end revenue assurance processes to ensure the completeness and accuracy of revenue data across all products and services
Monitor the entire revenue lifecycle—from customer acquisition and service provisioning to billing and collections—to identify risks and perform root cause analyses for discrepancies (e.g., billing errors, fraud, uncaptured services)
Conduct regular audits of billing systems, customer accounts, and internal controls to ensure compliance with regulatory standards, internal policies, and contractual terms
Oversee reconciliation processes between operational systems (e.g., Salesforce, GuideCX to SAP). Help to design and maintain reports and dashboards to track Key Performance Indicators (KPIs) and anomalies
Work closely with IT, Finance, Sales, Operations, Customer Experience and Legal teams to validate data integrity, resolve billing queries, contract compliance, and implement process improvements
Recommend and implement corrective actions, automation opportunities, and process enhancements to eliminate inefficiencies or losses
Create and deliver training on revenue assurance protocols and best practices to frontline and management staff to promote a culture of operational integrity
Manages staff and supervisor within the Business Service Team- roughly 5 direct reports and a total department size of 15 +/-, assigning work, monitoring activities and evaluating performance. Manages escalated/critical issues. Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. Supports the development of unit/group/area/function/program budget, policies and procedures. May coordinate work of outside vendors and contractors. Leads work activities of the business unit, planning and organizing work, providing for adequate staffing and resources and maintaining work on schedule so that ongoing customer satisfaction is maintained
Qualification
Required
A bachelor's degree in accounting, finance, business administration, or information technology
Management skills and ability
Advanced excel skills
Ability to organize, prioritize and direct work activities
Experience with the operations of the area managed
General business knowledge required, including specific knowledge of businesses supported
Excellent customer service and business relationship-building skills required
Reasoning, problem solving and analytical skills to resolve issues
Project management skills and abilities
Communication skills, both verbal and written
Personal computer skills, including Microsoft Office
Fluency in the English language
In some instances, may be responsible for function/program without subordinate managers/supervisors/staff
Develops departmental plans, including business, production and/or organizational priorities
Controls resources and policy formulation in area of responsibility
Decisions are guided by resource availability and functional objectives
Identifies applications of functional knowledge and existing methodologies to complex problems
Preferred
Prior usage of SAP is strongly preferred
Prior roles in Revenue Operations, Audit, accounting is preferred
Familiarity with GAAP and Publicly traded companies financial practices
Experience with SaaS invoicing
Benefits
Opportunity for annual cash bonus
Benefits Day-One
On the job training and career advancement opportunities (experience NOT required)
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
Company
IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.
Founded in 1983
10001+ employees
H1B Sponsorship
IDEXX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (20)
2022 (28)
2021 (21)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-06-21IPO
1984-01-01Seed
Leadership Team
Jonathan Mazelsky
President and CEO
Michael Erickson
Executive Vice President and General Manager
Recent News
2026-01-16
PharmiWeb
2026-01-15
Company data provided by crunchbase