DoorDash · 1 day ago
Associate, Strategy & Operations, Merchant Onboarding & Experience
New York, NY
Full-time
Hybrid
Entry, Mid Level
$56K/yr - $95K/yr
2+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Associate, Strategy & Operations role is responsible for improving the onboarding experience for small and medium-sized merchants by identifying inefficiencies and driving scalable solutions through cross-functional collaboration.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Process Visibility & SLA Tracking: Build dashboards to monitor true onboarding timelines, identify delays, and surface insights to inform process and tooling improvements
Root Causing Blocked Cases: Develop a shared tracker for blocked cases, analyze trends, and work with cross-functional partners to resolve issues and implement sustainable fixes
Integrations Enablement: Design and refine onboarding workflows for new integration types (e.g., Shopify), and establish scalable processes as SMB Retail expands in 2026
Product & Tooling Guidance: Translate workflow gaps into actionable product requirements for systems like SFDC, and advocate for automation that reduces manual work
Cross-Functional Collaboration: Partner with MXO, GTMT, IA, Sales, and Product to ensure end-to-end alignment on onboarding priorities and execution
Data & Insights: Create and maintain onboarding performance dashboards to measure success and track progress toward SLAs and OKRs
Qualification
Required
2+ years of experience in a fast-paced environment, where you've built and optimized processes from the ground up
Proficient in SQL and comfortable using data to uncover insights, measure impact, and inform operational or strategic decisions
Thrive in dynamic, fast-moving environments, adapting quickly while maintaining a high bar for execution and detail
Strong cross-functional collaborator
Ability to “herd cats” — driving accountability, clarifying ownership, and keeping complex projects on track amid competing priorities
Possess a strategic and analytical mindset, able to diagnose root causes and translate findings into actionable, scalable solutions
Exceptional communication and stakeholder management skills, capable of influencing without authority across seniority levels and functions
Systems- and process-oriented, with a knack for identifying inefficiencies and translating workflow pain points into clear product or tooling requirements
Impact-driven, motivated by improving merchant experiences and accelerating business outcomes through operational excellence
Energized by ambiguity, eager to define structure, build visibility, and create sustainable frameworks that set the foundation for long-term success
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase