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Four Seasons Hotels and Resorts · 1 day ago

Club Concierge - Full Time

Kailua-Kona, HI

Full-time

Onsite

New Grad, Entry Level

$29/hr - $29/hr

Four Seasons Hotels and Resorts is dedicated to creating exceptional experiences for guests through a commitment to luxury and genuine hospitality. The Club Concierge Agent will welcome Members and residential guests, providing exceptional service and knowledge of the resort, while handling inquiries and special requests with professionalism.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

As a Club Concierge Agent, this individual has the delight of welcoming our Members and residential guests to Hualalai. The ability to showcase what Hualalai has to offer, the drive to go above and beyond, and anticipating and adapting to the need and inquiries of our Members and residential guests will carry great weight in the success of this candidate. Handles all interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves Member and residential guest complaints; assists Members in all inquiries in connection with resort services, hours of operations, key residence/resort personnel, in-house events, directions, etc. Responds to all requests in an accurate and timely manner making recommendations based on local knowledge and residential practices

Register and provide services as requested for Members, residential house guests and rental guests, including setting up temporary accounts, issuing guest cards and providing orientation to the property

Helps process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident and residential guest’s packages, dry cleaning, and flowers

Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation and reservations for residents and residential guests

Utilizes a variety of software programs to accurately input registration and special arrangements

Is knowledgeable about relevant Member forms, residential guest forms and Daily Resort Guest Fees

Works closely with the resort to ensure smooth handling of Members and residential guests’ deliveries, reservations and special requests

Helps ensure that the Club Concierge, and other common areas are in optimal condition of cleanliness and tidiness at all times

Perform other tasks or projects as assigned by the Club Management team

Complies with all Four Seasons’ guidelines, policies, and procedures

Qualification

Customer service experienceCommunication skillsComputer skillsLocal area knowledgeAdditional languageEnglish proficiencyAttention to detailProblem-solving skills