Ubique Group · 1 month ago
Specialist, Customer Success Support - REMOTE
United States
Full-time
Remote
New Grad, Entry LevelUbique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. The Customer Success Specialist will manage all company orders, cancellations, and modifications, ensuring high-quality communication and resolution of customer issues.
E-CommerceEducationRetail
Responsibilities
Interacts with both internal and external customers to provide order status, modification confirmations and cancellation confirmations
Work customer success queue – includes inputting up to 30 orders per day and resolving up to 30 cases per day
Work pendings weekly to ensure we are reaching resolution
Ensure appropriate actions are taken to resolve customer’s problems and concerns
Keep an accurate and detailed account of customer inquiries and resolutions within each SO and/or case
Qualification
Required
Excellent communication skills including active listening
Service-oriented
Proficient computer skills with ability to utilize up to three screens at one time
Demonstrated ability to handle and resolve complex customer situations in an effective manner
Ability to work independently and meet deadlines in a fast-paced, detail-oriented environment
Highly developed sense of integrity and commitment to customer satisfaction
Capable of problem solving and implementing improvements
Benefits
Major medical, dental and vision coverage available with no waiting period
Free Employee Assistance Program
401K with match
Employee discount-Receive Ubique Group products at company cost
On demand pay option available
9 paid holidays plus 1 floating holiday per year
Up to 13 Accrued PTO days per year
Company
Ubique Group
Ubique Group offers a broad assortment of top quality furniture at affordable prices for today’s residential and commercial customers.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-02-01Acquired
Leadership Team
Gabe Johnson
Chief Financial Officer
Domenick Barone
Senior Vice President, Global DC Operations
Company data provided by crunchbase