RealManage · 3 weeks ago
Director of Billing and Collections (PTX2025)
Plano, TX
Full-time
Onsite
Director/Executive
$95K/yr - $105K/yrRealManage is a prominent national firm in the HOA management industry, recognized for its growth and employee satisfaction. The Director of Billing and Collections is responsible for overseeing billing and collection operations, ensuring compliance and effective strategies while leading a team to enhance performance and client relationships.
Real Estate
Responsibilities
Develop, implement, and monitor the company’s billing and collections strategy to ensure efficiency, accuracy, and compliance
Lead initiatives to increase the referral rate (percentage of delinquent accounts referred to collections) while maintaining fair and consistent practices across all communities
Analyze collection trends and performance metrics to identify opportunities for improvement and cost savings
Collaborate with executive leadership to set department goals aligned with organizational objectives
Review, update, and maintain the Collections Policy to ensure it reflects current laws, best practices, and company standards
Define and manage delegated authority guidelines for community managers and staff regarding collection actions, write-offs, and payment plan approvals
Ensure adherence to Fair Debt Collection Practices Act (FDCPA), state-specific HOA/condo collection statutes, and company ethical standards
Oversee all aspects of billing and collections, including assessment billing, late fee processing, payment application, and delinquency tracking
Manage relationships with legal partners to ensure timely and effective handling of escalated accounts
Coordinate with internal teams to resolve billing disputes and maintain data integrity
Supervise and mentor the billing and collections team, fostering a culture of accountability, service excellence, and continuous improvement
Establish performance metrics and training programs to enhance team productivity and professionalism
Promote collaboration between departments to improve the homeowner experience and financial outcomes for associations
Develop and maintain dashboards, KPIs, and monthly reports on collection rates, referral rates, and financial performance
Present findings and recommendations to executive leadership and board clients as needed
Qualification
Required
Proven experience in billing and collections management, preferably in the community management industry
Strong understanding of Fair Debt Collection Practices Act (FDCPA) and state-specific HOA/condo collection statutes
Demonstrated ability to develop and implement effective billing and collections strategies
Experience in analyzing collection trends and performance metrics
Strong leadership skills with experience in supervising and mentoring teams
Excellent communication and interpersonal skills to maintain strong client relationships
Ability to collaborate with executive leadership and internal teams
Proficiency in developing dashboards, KPIs, and financial reporting
Strong organizational skills and attention to detail
Ability to adapt to changing laws and best practices in billing and collections
Company
RealManage
RealManage is a real estate company providing property management and development services.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
American SecuritiesProsperity Bank
2022-06-02Private Equity
2022-05-13Debt Financing· $100M
Leadership Team
Lisa Drobney
Vice President Operations/ GA Market Leader
Marc Rodriguez
Executive Vice President, Market Operations (US)
Recent News
2025-08-13
GlobeNewswire News Room
2025-03-26
GlobeNewswire News Room
2025-03-26
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