Sr. IT Support Analyst jobs in United States
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Asahi Kasei · 3 days ago

Sr. IT Support Analyst

positionChandler, AZ
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date2+ years exp

Asahi Kasei America, Inc. is part of the Asahi Kasei Group, which is committed to creating for tomorrow across various sectors. The Sr. IT Support Analyst will provide technical support and training, resolve incidents, and mentor junior staff while contributing to local and global IT projects.

Advanced MaterialsChemicalIndustrial

Responsibilities

Mainly support users, during available time providing support globally, support remote locations as assigned
Prioritize incoming incidents, requests, problems and tasks to give realistic and reliable dates to requestor
Analyze, monitor, and resolve those incidents, requests, problems and tasks
Escalate when required to appropriate global group or external vendor/customer
Track all steps through to final resolution in the ITSM system for traceability
Document resolution in knowledge base when relevant
Follow up and confirm provided resolution with requestor
If on-site support is needed, business trip to other sites
Accomplish tasks independently and be able to follow complex procedures
Work globally in teams to provide/establish global standards
Coordinate local/global IT project tasks with global IT team
Evaluate resolutions and find ways to prevent future issues (root cause analysis)
Onboarding and training of new IT Support staff
Continuously looking for improvement in IT-related areas to increase business efficiency
Prepare site notices, user guides and trainings to inform users about IT topics
Act as IT representative on local site by frequent communicating to individuals
Drafting purchase order and getting quotation from Vendor about IT assets based on user request
Make sure location, figures and proper management
Provide local site IT budget forecast proposal (capital and expense) including monitoring and documentation

Qualification

Microsoft OfficeService NowIntuneAnalytical skillsProblem solvingITIL certificationCustomer serviceBusiness EnglishCommunication skills

Required

Working knowledge of supporting Microsoft office (Outlook, Excel, Word, Skype Teams and SharePoint), Intune or mobile device management systems
Service Now or other ticketing system experience required
Working Knowledge of Microsoft management systems: Intune, Exchange and Entra
Extensive problem solving, analytical and logical approaching skills
A team player with excellent oral and written communication skills
Customer service oriented and reliable
Pro-active, self-starting, making it happen, independent, flexible, curious for issues
Business level English skill
Associate degree in IT or related field
Two to Five years of On-site/Off-site IT support experience

Preferred

Any Microsoft or ITIL certification is a plus

Benefits

Competitive compensation with bonuses
Great health benefits
Paid time off
Paid company holidays
Strong company match to 401(k) contributions
Tuition reimbursement program
Paid parental leave

Company

Asahi Kasei

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Asahi Kasei provides solutions based in chemistry and materials science to a range of markets, including fibers, chemicals,
dateFounded in 1931
location
Tokyo, Tokyo, JPN
people-size10001+ employees
web-link
https://www.asahi-kasei.com

Funding

Current Stage
Public Company
Total Funding
unknown
1949-05-16IPO

Recent News

MarketScreener
Tranche Update on Asahi Kasei Corporation's Equity Buyback Plan announced on November 5, 2025.
2026-01-06
Business Wire
Asahi Kasei Receives 2025 TSMC Excellent Performance Award in Recognition of Its PIMEL™ Photosensitive Dielectric for Advanced Packaging Material
2025-12-12
MarketScreener
Asahi Kasei Corp to discontinue production of hexamethylene diamine
2025-12-05
Company data provided by crunchbase