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Four Seasons Hotels and Resorts · 4 days ago

Hualalai Villas & Homes - Rental Operations Manager

Kailua-Kona, HI

Full-time

Onsite

Mid, Senior Level

$78K/yr - $80K/yr

3+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company dedicated to providing exceptional guest experiences. The Hualalai Villas & Homes Rental Operations Manager will manage the operations of the rental program, ensuring guest satisfaction, operational efficiency, and alignment with revenue goals.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Manage the operations of the Hualalai Villas & Homes (HVH) Rental Program, executing strategies and processes to: meet and exceed guest expectations, improve operational efficiencies and grow rental portfolio

In cooperation with the Director of Residences and Reservations Sales Manager, ensure that the interests and initiatives of the Rental Program are aligned with the interests of resort ownership and that revenue, profit and occupancy goals are consistently met or exceeded

Ensures clear communication and timely follow-up on guest requests, special requirements, and operational issues. Promotes seamless coordination and collaboration across all departments and select outside vendors to meet the needs of rental guests

Develop positive relationships with residential guests to maintain high levels of guest satisfaction, intent to return and intent to recommend

Evaluate, develop and continuously improve the overall guest experience at the residences to be best in class and consistent with Hualalai standards and establish policies and procedures thereof

Review and update written policies and procedures for the rental operations program and its staff. Oversee the daily responsibilities of the staff – assigning tasks, projects, hiring, labor management and scheduling

Oversee the recruitment, training, and development of rental operations team members. Conducts performance evaluations, provides coaching and feedback, and administers disciplinary actions when necessary

Complete special projects or any other duties as requested from time to time

Qualification

Luxury property managementRooms division managementSupervisory experienceWindows operating environmentGuest service skillsCommunication skillsOrganizational skillsProblem solving skillsAdaptabilityInitiative

Required

A valid Hawaii drivers license and clean driving abstract

High school diploma or equivalent, with 3 or more years experience in luxury property management, the vacation rental market and the resort or hotel industry with an emphasis in rooms division management

Supervisory experience required

Computer literate in Windows operating environment for word processing, database and spreadsheet applications

Excellent verbal and written communication skills required

Strong organizational, guest service and problem solving skills

Ability to work with minimal supervision and lift 30 lbs

Ability to adapt to changing work environment and possess a high level of initiative

Successful candidate must possess legal work authorization in United States