Lexipol · 11 hours ago
Salesforce Business Analyst
United States
Full-time
Remote
Mid Level
$90K/yr - $90K/yr
3+ years expLexipol is dedicated to creating safer communities by providing market-leading content and technology for first responders. The Salesforce Business Analyst role focuses on bridging business needs with technical solutions, ensuring clarity and alignment in Salesforce initiatives through effective communication and documentation.
ConsultingGovernmentPublic SafetyRisk ManagementSoftwareTraining
No H1B
Responsibilities
Conduct discovery sessions with business stakeholders to capture detailed requirements
Document user stories, process maps, and acceptance criteria with precision and clarity
Maintain a living repository of business processes and Salesforce workflows
Ensure business requests are well-defined, actionable, and ready for development
Partner with the Salesforce Administration team to validate feasibility and define technical approaches
Prioritize and organize the Salesforce backlog based on business value and alignment with strategic goals
Identify dependencies and risks, ensuring readiness for sprint planning
Actively track progress and report initiative status to the Salesforce leadership
Collaborate with Go-to-Market, Customer Success, Solutions and Operations leaders to align business outcomes with delivered solutions
Review completed features and enhancements to ensure they meet defined requirements and business intent
Facilitate stakeholder demos, testing, and sign-off processes
Communicate updates, risks, and dependencies proactively to maintain transparency
Identify recurring process inefficiencies or data challenges across teams
Recommend automation or system enhancements that reduce manual work and improve reporting accuracy
Gather feedback from end users to inform future roadmap priorities
Support analytics and insights into Salesforce performance and adoption trends
Qualification
Required
Must be authorized to work in the US
No visa sponsorship
3–5 years of experience as a Business Analyst or similar role supporting Salesforce CRM
Proven ability to translate business needs into user stories, process maps, and acceptance criteria
Strong understanding of Salesforce architecture, data model, and capabilities
Experience working in Agile or Scrum environments with sprint-based delivery
Excellent communication skills with both technical and non-technical audiences
Proficiency in tools such as Jira, Confluence, Visio, or similar documentation platforms
Bachelor's degree in business, Information Systems, or related field (or equivalent experience)
Preferred
Experience supporting Salesforce Sales Cloud, Service Cloud, and Experience Cloud
Demonstrated success in optimizing business processes through automation or integrations
Background in SaaS, GovTech, or mission-driven organizations
Familiarity with data visualization and reporting tools (e.g., Power BI, Tableau)
Benefits
401(k) with Company match
Flexible paid time off plan
Company
Lexipol
Lexipol empowers first responders and public servants with mission-critical solutions to best meet community needs safely and responsibly.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-10-12Acquired
2021-03-30Private Equity
Leadership Team
Bruce Praet
Co-Founder/Director
Manu Mittal
Chief Financial Officer / Chief Administrative Officer (GTCR portfolio Company)
Recent News
2025-10-15
Company data provided by crunchbase