Gusto · 2 days ago
Tax Operations Advocate
LA Metro Area
Full-time
Hybrid
New Grad, Entry Level
$21.80/hr - $33.40/hrGusto is a company dedicated to supporting the small business economy by managing essential services like payroll and HR. The Tax Operations Advocate will utilize their payroll and tax expertise to enhance customer experience, ensuring accurate tax payment processing and collaboration with cross-functional teams to streamline operations.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
Process and file customer tax payments accurately and on time using various technology platforms
Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations
Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures
Continuously seek opportunities to improve existing processes and enhance efficiency
Provide exceptional service and support to our customers, ensuring their tax needs are met
Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues
Act as a liaison with tax agencies and internal teams to ensure accurate customer representation
Provide data-driven insights and recommendations for process and strategy improvements
Build and implement scalable operational processes
Qualification
Required
Experience in operations, payroll, or tax (preferably in a fast-paced environment)
A customer-first mindset with a passion for providing excellent service
Strong problem-solving skills with the ability to understand issues and implement effective solutions
An improvement-oriented mindset with a drive to challenge the status quo and optimize processes
Excellent organizational skills with the ability to manage tasks and prioritize effectively
Strong teamwork and collaboration skills
Ability to learn new software and tools quickly
Excellent written and verbal communication skills
Comfort navigating ambiguous situations
Preferred
Proficiency in Excel is preferred
Familiarity with SQL is a plus
Benefits
Health insurance
401(k)
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
Edward Kim
Co-founder and Head of Technology
Recent News
General Catalyst
2025-12-30
Digital Commerce 360
2025-12-20
2025-12-19
Company data provided by crunchbase