ZEISS Group · 3 weeks ago
Field Support Engineer II
San Francisco, CA
Full-time
Hybrid
Mid Level
$33/hr - $41/hr
3+ years expZEISS Group is a pioneering company with over 177 years of experience, focusing on innovation and technology across various sectors. The Field Support Engineer II is responsible for installing, repairing, and maintaining ophthalmic diagnostic instrumentation in a designated service territory, ensuring high customer satisfaction and effective communication with clients and team members.
HardwareManufacturingPhotography
Hiring Manager
Tina Eilerman
Responsibilities
Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines
Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being
Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures
Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy
Support revenue growth through the promotion and retention of service agreements
Interface with customers in a professional, pleasant and calm demeanor
Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment
Maintains company-issued test equipment and support tools, including spare parts
Installation and maintenance of equipment at trade shows, as requested and required
Qualification
Required
Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results
Must be self-directed, able to work independently with limited management oversight
Must have good verbal and written communication skills
Must have strong computer skills
Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed
Multiple project and time management skills are required
Extensive overnight travel is required by automobile and air
Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory
The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval
The position requires an average of four (4) hours driving for service calls, per day
Must have a valid driver's license and good driving record
On occasion, must be able to lift up to 50 pounds
Thirty percent of the average workday is spent standing or walking
Preferred
BS in Electronics, Engineering, or Computer Technology and related fields preferred
A+ and Net+ certification preferred
Benefits
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Company
ZEISS Group
Zeiss is a manufacturer of optical systems, industrial measurements, and medical devices.
10001+ employees
H1B Sponsorship
ZEISS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2021 (6)
Funding
Current Stage
Late StageLeadership Team
Jörg Marzel
Global CISO
Norbert Gergely
Head of Data Architecture and Lifecycle
Recent News
2025-12-18
2025-12-18
2025-12-11
Company data provided by crunchbase