Thermo Fisher Scientific · 1 month ago
Customer Service Specialist I
Tewksbury, MA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $32/hrThermo Fisher Scientific is dedicated to contributing to a healthier, cleaner, and safer world. As a Customer Service Specialist I, you will ensure a smooth customer experience by collaborating with internal teams and addressing customer inquiries, playing a crucial role in business operations and customer satisfaction.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors
Provide quotes to the Commercial Sales Team and/or direct to the Customer
Review, prioritize, and complete sales orders for the assigned region
Monitor progress of order fulfillment and provide proactive updates regarding order status and concerns to customers
Maintain customer information and engage with ERP systems
Collaborate with Operations, Sales, Finance, and Service teams to ensure customer needs are responded to in a timely manner
Attend standup meetings to discuss roadblocks in getting customers the products that were requested
Handle customer questions that come in after order placement
Be a subject matter expert for your customers in the region and provide backup support to other team members as required
Embrace the PPI business system to drive improvements to processes within the NA based team
Qualification
Required
Ensure a smooth customer experience from opportunity initiation to customer enquiry
Collaborate closely with internal teams
Provide outstanding customer experience to new and existing customers and distributors
Provide quotes to the Commercial Sales Team and/or direct to the Customer
Review, prioritize, and complete sales orders for the assigned region
Monitor progress of order fulfillment and provide proactive updates regarding order status and concerns to customers
Maintain customer information and engage with ERP systems
Collaborate with Operations, Sales, Finance, and Service teams to ensure customer needs are responded to in a timely manner
Attend standup meetings to discuss roadblocks in getting customers the products that were requested
Handle customer questions that come in after order placement
Be a subject matter expert for your customers in the region
Provide backup support to other team members as required
Embrace the PPI business system to drive improvements to processes within the NA based team
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
Founded in 1956
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Marc Casper
CEO
Stephen Williamson
Senior Vice President and Chief Financial Officer
Recent News
2026-01-21
Company data provided by crunchbase