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Alvys · 18 hours ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Senior Level

6+ years exp

Alvys is a fast-growing SaaS company transforming the logistics industry, and they are seeking an Enterprise Customer Success Manager. In this role, you will serve as a trusted advisor to large freight and logistics customers, focusing on retention, product adoption, and customer health to drive measurable outcomes and identify expansion opportunities.

Business Process Automation (BPA)Fleet ManagementLogisticsSoftwareSupply Chain Management

Responsibilities

Drive Retention: Own customer health across your portfolio by proactively managing risk and ensuring continued adoption

Lead Strategic Business Reviews: Conduct QBRs with executives and key stakeholders to highlight ROI, share product roadmap updates, and align on strategic goals

Monitor Customer Health: Analyze engagement metrics, usage patterns, and sentiment to assess customer health and develop success plans to mitigate churn risk

Enable Value Realization: Partner with customers to identify success metrics, implement best practices, and ensure measurable outcomes that tie back to business objectives

Generate CSQLs (Customer Success Qualified Leads): Identify and qualify upsell or cross-sell opportunities based on customer needs and business impact, partnering with Account Executives as appropriate

Act as the Voice of the Customer: Collaborate cross-functionally with Product, Engineering, and Support to advocate for customer needs and influence the product roadmap

Foster Adoption: Drive product education and utilization through training, enablement, and change management support

Qualification

Customer Success ManagementData AnalysisRelationship BuildingB2B SaaS ExperienceCRMCSM PlatformsLogistics Technology KnowledgeProactive AttitudeCommunication SkillsOrganizational Skills

Required

6+ years of experience in Customer Success, Account Management, or Customer Experience roles within B2B SaaS, ideally with enterprise or logistics clients

Proven success managing renewals, customer retention, and QBR programs

Strong analytical mindset — skilled at using data to assess health, forecast renewals, and measure success outcomes

Excellent relationship-building and communication skills with executive stakeholders

Highly organized and proactive, with the ability to manage multiple priorities in a fast-paced environment

Familiarity with CRM and CSM platforms

Willingness to travel up to 33% of the time