Dynatrace ยท 1 week ago
Sr Business Operations Analyst - Customer Success
Detroit, MI
Full-time
Hybrid
Senior Level
6+ years expDynatrace is a one-product software company focused on creating real value for large enterprises and end customers globally. They are seeking a Sr Business Operations Analyst to lead the development and execution of Consumption and Risk Management processes for Customer Success Managers and Engineers, with responsibilities including analyzing trends, developing processes, and driving customer adoption.
Business Process Automation (BPA)Developer ToolsEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Identify consumption trends and needs and develop processes to support CSMs and CSEs in driving customer adoption and usage
Analyze retention and churn data to identify patterns and trends, and create risk management processes for both CSMs and CSEs
Create, clarify, and secure approval for policies and processes related to consumption and risk management. Work with leadership and management to enforce standards
Partner with relevant teams to ensure systems and tooling (Salesforce, Certinia, etc.) automate and support end users. Gather requirements and oversee implementation, change management, and team enablement
Develop and maintain operating plan and roadmap for assigned Consumption and Risk Management objectives, outlining initiatives and improvements
Conduct operational reviews reporting on completed actions, outcomes, and effectiveness
Work closely with Dynatrace ONE Strategy team and Operations functions as well as Product, Sales, Engineering to ensure alignment and support for customer success initiatives
Prepare and deliver reporting and reviews for leadership and regional management, providing actionable insights and recommendations
Drive ongoing process improvement and change management to support scalable growth and operational efficiency
Qualification
Required
Bachelor's degree in Business, Operations, Analytics, or a related field
6+ years of experience in customer success operations, business operations, or a related discipline within the SaaS or technology sector
Preferred
Demonstrated expertise in consumption management, risk analysis, and process/policy development for customer-facing teams
Strong analytical and organizational skills, with experience in strategic planning and operational reviews
Proficiency with Salesforce; Certinia experience is a bonus
Excellent communication and collaboration skills, with the ability to influence cross-functional teams
Experience in policy creation, approval, and enforcement
Proven ability to manage multiple projects and priorities in a fast-paced environment
Benefits
Company-sponsored premium benefits
Medical
Dental
Vacation/holidays
Company matching 401(k) Plan
Company
Dynatrace
Dynatrace delivers answers and intelligent automation from data.
5001-10000 employees
H1B Sponsorship
Dynatrace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (25)
2023 (15)
2022 (23)
2021 (23)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$21.9MKey Investors
KB SecuritiesBain Capital Ventures
2023-03-23Post Ipo Equity
2019-07-31IPO
2011-07-06Acquired
Leadership Team
Rick McConnell
CEO of Dynatrace
Bernd Greifeneder
CTO
Recent News
2026-01-12
2025-12-20
Company data provided by crunchbase