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Beltone · 2 days ago

Patient Care Coordinator (Administrative Assistant)

Franklin Square, NY

Full-time

Onsite

Entry Level

$17/hr - $20/hr

2+ years exp

Beltone is a well-established leader in hearing healthcare, operating since 1976. They are seeking a dedicated Patient Care Coordinator who will serve as the first point of contact for patients, coordinating clinic and patient support services to ensure high-quality patient care.

Health CareMedicalMedical Device

Responsibilities

Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services

Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment

Schedule and confirm appointments and conduct outbound retention calls to patients

Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office

Check patients in and out, collect and record payments, track revenue and accounting activities to include petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing

Qualification

Customer service orientationInterpersonal skillsOrganizational skillsComputer skillsAccounting proceduresSales skillsMulti-tasking abilityFront desk experienceOral communicationWritten communicationProblem-solving skillsDetail oriented

Required

A minimum of 2 years office management experience in a customer driven industry is a plus

High school diploma or equivalent (GED)

Strong computer skills

Experience with word processing and database software

Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills

Excellent oral and written communication skills

Basic understanding of accounting procedures and good math aptitude

Strong customer service orientation

Excellent organizational skills

Ability to manage multiple tasks within strict deadlines

Ability to input and track sales revenues and balance accounts daily and monthly

Detail oriented

Front desk medical/sales field experience and/or knowledge of procedures desirable

Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace

Must be able to pick up after an interruption to complete tasks that require focus

Must be able to lift boxes up to 20 pounds