NEOGOV · 3 weeks ago
Manager of General Aviation Airports - Fixed Based Operator (FBO) Customer Experience Manager
Henderson Executive Airport and North Las Vegas Airport, NV
Full-time
Onsite
Mid, Senior Level
$41.31/hr - $61.02/hr
3+ years expThe Clark County Department of Aviation is seeking qualified candidates for the Manager of General Aviation Airports - Fixed Based Operator (FBO) Customer Experience Manager position. This role is responsible for overseeing all FBO activities to ensure safe operations and exceptional customer service, while managing customer relations and driving business growth in a high-pressure environment.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Plans, organizes, assigns, supervises, reviews and evaluates the work of professional, technical and customer support and field service and maintenance staff at assigned airport
Recommends selection of staff; trains staff and provides for their professional development; administers discipline as required
Plans and coordinates development activities for all general aviation airports to which assigned; confers with contract design and construction staff; creates and directs outreach and expansion programs, including maintaining liaison with various aviation associations in the Las Vegas area
Ensures that all airport operations and maintenance activities performed in accordance with federal and state laws and regulations
Supervises customer service and line service activities through subordinate supervision; directs the provision of information to patrons regarding services and costs
Contributes to the overall quality of the department's service provision by developing and coordinating work teams and by reviewing, recommending and implementing improved policies and procedures
Prioritizes and allocates available resources; reviews and evaluates program and service delivery
Resolves customer complaints and disputes; maintains liaison with community groups and others to maximize service delivery
Provides for 24-hour, 7-day emergency response; responds to such emergencies and directs activities
Directs the conduct of and personally conducts analytical studies; develops and reviews reports of findings, alternatives and recommendations; directs the maintenance of accurate records and files
Prepares and directs the preparation of a variety of written correspondence, reports, procedures and other written materials
Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to attend meetings and visit off-site locations
Qualification
Required
Equivalent to a Bachelor's Degree in business or public administration, aviation management, finance or a field related to the work
Three years of full-time supervisory experience in an airport operational setting
Direct experience in general aviation operations is desirable
Possession of a valid Nevada Class C driver's license at time of hire
Employment is contingent upon the results of a pre-employment drug examination
Permanent employees must maintain a principal place of residency within the boundaries of Clark County
Candidates must be legally authorized to work in the United States
Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation
Must present two original government issued ID's upon acceptance of job offer
Benefits
Alternative Work Schedules
More Money in Your Pocket
100% Employer Paid Defined Benefit Retirement
No Social Security Deduction
No State Income Taxes
Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
Medical - Employer pays 90% of premium
Pharmacy Benefits (30, 90-day retail or mail order fills)
24/7 Telephone Advice Nurse - no employee cost
Teledoc, Doctoroo, and Dispatch Health
Retiree insurance – eligible after 5 years of service
Dental
Vision
Life Insurance – Employer Paid
AD&D – Employer Paid
Long Term Disability – Employer Paid
Generous Leave Accruals that include:
13 Paid Holidays plus a Floating Birthday Holiday
Paid Vacation Leave
Paid Sick Leave
Holiday Leave
Other leave options
Catastrophic Leave
Parental Leave – Up to 90 days
Tool Allowance for certain eligible positions.
Wide Variety of Voluntary Benefits that include
Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
Trustmark – Permanent Life Insurance benefits and long-term care.
Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available
Morgan Stanley – Deferred Compensation Plan
Employee Assistance Program
Community Volunteer Opportunities
Comprehensive training program
Wellness program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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