Greater Baden Medical Services, Inc. · 1 day ago
Patient Service Representative
Brandywine, MD
Full-time
Onsite
Entry Level
2+ years expGreater Baden Medical Services, Inc. is seeking a Patient Service Representative responsible for greeting patients and performing various clerical tasks including patient registration and payment processing. The role involves assisting patients with their needs, managing insurance information, and maintaining patient records in a tidy environment.
Hospital & Health Care
Responsibilities
Greets patients, family members, and visitors determining services and/or other needs that are required
Monitors waiting area to insure that patients and family members’ needs are addressed and that the area is tidy
Assists new patients in the completion of their registration information. Opens medical records for new patients including appropriate consent and clinical forms
Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee
Establishes a separate file for patients applying for sliding scale fee. Reviews documentation presented by patients determining that it meets the established criteria
Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy
Review third party coverage and payment arrangements available with patients. Inputs incoming payments and other data into system
Notifies the Medical Assistant that the patient has arrived and/or when new patients are ready for patient care services, dental or mental health services
Inputs payments from third party payors or other sources of data entry as needed
Reviews current visit charges and outstanding balances with the responsible party and arranges required payments. Inputs payments and prints receipt. Schedules return appointments
Pulls medical records for scheduled, same day, or walk-in patients
Answers telephone calls and assists and/or directs calls to the most appropriate staff member. When calls are for patient services, answers inquiries about services and expected payment. Schedules appointments and when necessary consults with the charge nurse to assist in determining the most appropriate appointment. Clears messages from voice mail system and directs message to appropriate person
Assists in the preparation and routine maintenance of patient charts as outlined by policy. This includes chart identification, tabs, filling all documents in the appropriate sections, etc. Daily chart retrieves and returning the charts after the end of the day
Participates in team/staff meetings; attends in service meetings and applicable workshops
Performs other duties as assigned
Qualification
Required
High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience
High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade
Must have CPR/First Aid training. Training available upon hire
Ability to remain in a stationary position 50% of the time
Ability to cope with stress
Ability to occasionally move about inside the office to access file cabinets, office machinery, etc
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
Frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information
Performs a variety of duties, often changing from one task to another
Performs with frequent interruption or distractions
Adjust priorities quickly as circumstances dictate
Ability to interact appropriately with colleagues for different purposes in different context
Ability to perceive the nature of sound by ear
Expressing or exchanging information by means of the spoken word, or to convey detailed spoken instructions accurately, loudly or quickly
Ability to read and interpret written or verbal documents and instructions
Ability to speak effectively to patients, employees and/or stakeholders of the organization
Must be able to drive between Greater Baden Medical Services, Inc. locations as required
Company
Greater Baden Medical Services, Inc.
GBMS is a non-profit organization that provides primary and preventive care services for both insured and uninsured patients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher DeMarco
Chief Executive Officer
Chintan Patel, MD
Chief Medical Officer
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