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Kadant South America · 1 month ago

Product Manager - Digital Solutions

Lebanon, OH

Full-time

Onsite

Senior Level

5+ years exp

Kadant Black Clawson LLC is an established leader in equipment and systems for the international pulp and paper process industries. They are seeking a Product Manager - Digital Solutions to lead digital services life cycle management and planning, ensuring customer requirements are met through effective proposal submissions and service delivery. The role involves collaboration with engineering and R&D teams, market research, and training responsibilities.

Machinery

Responsibilities

Leads product life cycle planning, development, and market introduction for assigned digital technologies and connected services

Collaborates with engineering, R&D, and service teams to drive continuous improvement of digital-enabled equipment and service offerings

Performs application engineering duties and trains others as required to support inquiries for responsible digital services

Assists in the direct selling and marketing of Kadant technology by providing customer presentations on capabilities and benefits

Conducts market research and analysis to identify customer needs and market trends

Provides written reports, including annual offering plans, corrective actions required, any necessary follow-up for each mill visit, know-your-product, and other communications as appropriate

Initiates, evaluates, and supports R&D efforts for digital offerings

Responsible for product and service improvement and upgrades

Responsible for performance tests and warranty claim evaluations

Assists with the management of projects as needed

Performs both market and competitive analysis to understand pricing models and ROI

Performs field studies and evaluations required for marketing, target selling, and guarantee purposes

Participates in regular review of field problems with various member personnel and assists in the development/follow-up on suggested corrective actions

Leads system start-up and process balancing efforts at customer sites as appropriate

Responsible for training Kadant personnel and client staff appropriately on digital offerings

Authors and presents technical papers at conferences

Prepares technical bulletins, videos, and standard presentations for digital offerings using the marketing team

Documents and disseminates all relevant information concerning our competitors

Qualification

Digital technology knowledgeProcess engineering experienceTechnical sales supportData analyticsAutomation systemsMicrosoft Office SuiteCustomer service skillsCommunication skillsProblem-solving skillsInterpersonal skills

Required

Strong technical understanding of process equipment and controls; ability to connect equipment data to process improvement opportunities

Excellent verbal and written communication, including professional presentation skills

Strong analytical and problem-solving skills

Strong interpersonal and customer service skills

Ability to function well in a high-paced and at times stressful environment

Proficient with Microsoft Office Suite or related software and other KBC tools such as Salesforce and Tableau

Demonstrates KBC values of personal accountability, discipline, trust, and proactive action

A bachelor's degree in Process Control Engineering, Chemical Engineering, Pulp & Paper Science, or related field from an accredited college or university is required

Extensive knowledge of digital technology within the industry is also required

Minimum of five years' experience in process engineering, production management, or technical sales support is also required