PrimeXBT · 1 month ago
Trading Operations Specialist
United States
Full-time
Remote
Mid LevelPrimeXBT is a trading platform seeking a Trading Operations Specialist to manage client complaints and ensure smooth trading operations. The role involves monitoring trading activity, handling corporate actions, and providing operational support during assigned shifts.
CryptocurrencyFinancial ExchangesFinancial ServicesFinTechInformation TechnologyTrading Platform
Responsibilities
Investigate and resolve client complaints related to execution issues, slippages, mispricing, or platform behavior
Coordinate with IT, risk, and support teams in case of escalations involving incidents or outages
Apply compensation policies or adjustments when approved, ensuring timely and professional resolution
Monitor system alerts for trading abuse or suspicious activity (e.g. latency arbitrage, bonus misuse)
Review flagged activity against internal policies and document actions taken
Liaise with compliance and back-office teams where needed for edge cases in accordance to the policy
Track and execute tasks related to corporate actions (splits, dividends, symbol changes)
Execute instrument or trading conditions updates when approved by supervisor
Ensure pricing, execution, and margin settings remain consistent with trading policy during such events
Perform pre-defined configuration changes on instruments and accounts (e.g. leverage changes, enabling/disabling symbols, margin updates)
Execute tasks as directed by the Trading Solutions Lead or internal tasking system
Follow strict documentation and procedures for every change
Provide operational support during assigned shifts, ensuring platform health, pricing accuracy, and client-facing stability
Handle urgent alerts or breakdowns and escalate according to defined procedures
Maintain handover reports and complete task checklists per shift
Qualification
Required
Proven experience with MT5 Manager/Administrator in a live trading environment
Solid understanding of CFD brokerage operations across forex, indices, and crypto
Experience in client complaint resolution, IT trading support, or similar shift-based ops roles
Familiarity with slippage handling, margining logic, and trading dispute workflows
Strong communication and documentation discipline
Comfortable with shift-based work including weekends and holidays (on a rotating schedule)
Preferred
Background in crypto trading platforms and perpetual futures trading
Experience with trading condition management tools, abuse detection systems, or monitoring platforms
Ability to work independently under pressure with high attention to detail
Company
PrimeXBT
PrimeXBT is a Bitcoin-based trading platform which offers access to over 50+ synthetic contracts including Crypto.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageRecent News
2026-01-16
2026-01-12
2026-01-11
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