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Sendcloud · 3 weeks ago

Customer Support Consultant - Evening Shift (Remote from Croatia)

United States

Full-time

Remote

New Grad, Entry Level

$2,000/mo - $2,000/mo

Sendcloud is a company that provides an all-in-one shipping solution for e-commerce businesses. They are seeking a Customer Support Consultant to assist B2B customers with their inquiries and help them navigate the shipping tool effectively.

E-CommerceLogisticsShipping

Responsibilities

Help and inform customers so they make the right decisions themselves

Help them with questions about their shipments that they have created within our #1 shipping tool

Ensure that our B2B customer group gets the help they need in a professional way

Come up with solutions where necessary to make improvements

Responsible for webcare

Handling inbound calls

Chats & tickets (via the Zendesk system)

Answering questions about various topics such as software, shipments, and other issues customers can encounter

Qualification

Customer SupportFluent in EnglishCommunication SkillsSecond LanguageMultitaskingE-commerceSaaSPro-active MindsetPrevious Customer Support Experience

Required

Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions

Your communication skills are 💯

Fluent in English (and a second language such as: Dutch/Spanish/French/Italian/German)

Multitasking is your second nature and you have a pro-active and commercial mindset

You want to grow along with Sendcloud and are available full-time (40 hours/week) - your working day starts at 14:30 PM and ends around 11:30 PM (Monday - Friday)

You are based in the Netherlands