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Sendcloud · 4 hours ago

Customer Support Consultant - Evening Shift (Remote from Zagreb)

United States

Full-time

Remote

New Grad, Entry Level

$2,000/mo - $2,000/mo

Sendcloud is an all-in-one shipping solution aiming to become the leading shipping solution worldwide. The Customer Support Consultant will help B2B customers with their inquiries, providing solutions and support via various channels such as calls, chats, and tickets.

E-CommerceLogisticsShipping

Responsibilities

Help and inform customers so they make the right decisions themselves

Ensure that our B2B customer group gets the help they need in a professional way

Come up with solutions where necessary to make improvements

Responsible for webcare, handling inbound calls, chats & tickets (via the Zendesk system)

Answer questions about various topics such as software, shipments, and other issues customers can encounter

Qualification

Customer SupportFluent in EnglishSecond LanguageCustomer Support ExperienceE-commerceSaaSMultitaskingPro-active MindsetCommunication Skills

Required

Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions

Your communication skills are 💯

Fluent in English (and a second language such as: Dutch/Spanish/French/Italian/German)

Multitasking is your second nature and you have a pro-active and commercial mindset

You want to grow along with Sendcloud and are available full-time (40 hours/week) - your working day starts at 14:30 PM and ends around 11:30 PM (Monday - Friday)

You are based in Zagreb, Croatia