Firstsource · 3 weeks ago
Instructional Design Specialist
United States
Full-time
Remote
Entry Level
$25/hr - $35/hr
2+ years expFirstsource is seeking a Junior Content & Instructional Design Support Specialist to provide execution-focused instructional support. This role involves course replication, light content updates, and basic course design tasks within the LMS, working under the direction of the university’s in-house Instructional Design team.
BankingCustomer ServiceEnterprise SoftwareFinancial ServicesHealth CareInsuranceOutsourcingTelecommunications
Responsibilities
Import content from past courses into DEV shells as directed
Replicate approved course structures and content across multiple sections or future course shells
Perform light instructional updates in DEV shells, including:
Adjusting module sequencing based on provided guidance
Updating instructions, labels, and descriptions
Swapping or updating learning materials provided by the ID team
Support basic course design tasks using existing templates and standards
Export completed DEV shell content into future course shells following defined workflows
Validate that the course structure, content flow, and links function correctly after updates
Work with future course shells and comply with access timelines and FERPA requirements
Apply established instructional design standards and templates
Ensure alignment between learning objectives, activities, and assessments where clearly defined
Flag design or alignment issues for review by senior or in-house IDs
Incorporate feedback from ID reviews into course revisions
Qualification
Required
2–4 years of experience supporting online courses or instructional design operations
Hands-on experience with Canvas course imports, copying, and DEV shell workflows
Familiarity with basic instructional design concepts and terminology
Strong attention to detail and ability to work from templates and standards
Comfort working in future course shells with defined access controls
Preferred
Exposure to course design or instructional design projects in higher education
Basic awareness of accessibility and FERPA requirements
Experience supporting multi-section or multi-term course builds
Company
Firstsource
Firstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$40MKey Investors
Excelsior Private Equity Fund
2012-10-26Acquired
2000-05-23Series Unknown· $25M
2000-02-17Series A· $15M
Leadership Team
Ritesh Idnani
CEO and Managing Director
Dinesh Jain
Chief Financial Officer
Recent News
Canada NewsWire
2026-01-06
Business Standard India
2025-12-29
Company data provided by crunchbase