Perficient · 1 day ago
Senior Technical Product Owner with Twilio Flex/Insights with IVR & Contact Center Reporting skills
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $150K/yr
7+ years expPerficient is a global AI-first consultancy that partners with innovative enterprises to deliver impactful business results. They are seeking a Senior Technical Product Owner to bridge business objectives and technical execution for Twilio-based contact center solutions, ensuring exceptional customer experiences and actionable insights.
ConsultingInformation TechnologyInternetMarketing
Responsibilities
Lead product vision and roadmap for Twilio IVR and reporting capabilities
Gather and refine requirements from stakeholders, ensuring alignment with business objectives
Write detailed user stories with clear acceptance criteria for Twilio IVR flows and reporting enhancements
Collaborate with developers, architects, and QA to ensure timely and accurate delivery
Analyze product metrics and define continuous improvement initiatives
Drive PI objectives and manage backlog prioritization in an Agile/Scrum environment
Conduct discovery sessions with stakeholders and manage expectations effectively
Advocate for data-driven decisions and leverage AI tools to enhance productivity and reporting accuracy
Qualification
Required
7+ years' experience as a Product Owner in Agile/Scrum environments
Strong knowledge of Twilio IVR and Twilio Flex Insights reporting
Experience creating and managing reporting requirements, including database queries
Proven ability to write high-quality user stories and define acceptance criteria
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution
Familiarity with AI-enhanced platforms for workflow optimization
A solid understanding of AI capabilities and limitations including ethical considerations is expected
Excellent communication and stakeholder management skills
Familiarity with AI tools and platforms for workflow optimization
Solid understanding of contact center functionalities and reporting KPIs
Bachelor's degree in computer science, MIS, or related field
Preferred
Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO)
Act as subject matter expert on Twilio Studio, TaskRouter, Flex, Functions, and Insights
Experience in healthcare or regulated industries
Exposure to AWS services and modern web technologies (React, Node.js, TypeScript)
Consulting or client-facing experience
Company
Perficient
Perficient is an IT consulting firm that helps companies adapt their systems to third party software products that use internet.
5001-10000 employees
H1B Sponsorship
Perficient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (154)
2024 (147)
2023 (156)
2022 (196)
2021 (175)
2020 (223)
Funding
Current Stage
Public CompanyTotal Funding
$65.3M2024-05-05Acquired
2024-01-17Post Ipo Equity· $4.44M
2022-10-17Post Ipo Equity· $5.18M
Leadership Team
Ed Hofffman
Senior Vice President, North America Business Operations
Hari Madamalla
Vice President
Recent News
2025-11-10
Dallas Innovates
2025-10-11
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