Zscaler · 4 hours ago
Staff Escalation Engineer (DevOps)
San Jose, CA
Full-time
Hybrid
Lead/Staff
$130K/yr - $185K/yrZscaler accelerates digital transformation, enabling customers to be agile, efficient, resilient, and secure. The Staff Escalation DevOps Engineer will be responsible for resolving escalated cloud incidents and collaborating with various teams to enhance system reliability and performance.
Cloud SecurityCyber SecurityEnterprise SoftwareSecurity
Responsibilities
Own and resolve escalated cloud incidents end-to-end, including impact analysis, debugging, implementing solutions, and communicating with stakeholders
Collaborate with development, security, and operations to design and implement code/configuration fixes for complex system issues
Monitor system health, performance, and security via PagerDuty and enhance alerting to meet SLOs
Build diagnostic tools, dashboards, and documentation to enable faster, more effective incident resolution across the team
Lead production service ownership and supportability by deploying critical fixes, making key deployment decisions, and responding to high-pressure off-hours events
Qualification
Required
Expert troubleshooting, debugging, and root-cause analysis for complex, high-priority incidents, with experience using CPU/memory profilers to diagnose resource exhaustion
Strong hands-on skills in Python, Bash, and Java; cloud platforms (GCP, AWS, Azure); and IaC/configuration tools (Terraform, Ansible)
Ability to write complex MySQL queries and generate business reports
Experience with authentication protocols such as SAML and OAuth
Solid networking fundamentals (TCP/IP, UDP, ICMP) and debugging with Postman and packet captures, along with proficiency in monitoring tools like Grafana
Preferred
Experience developing applications with Java, REST APIs, MySQL, and jQuery
Bachelor's degree in Computer Science or Computer Engineering (or related field); MS in CS/CE preferred
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Company
Zscaler
Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud.
Founded in 2008
5001-10000 employees
H1B Sponsorship
Zscaler has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (220)
2023 (108)
2022 (144)
2021 (82)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$1.67BKey Investors
TPG GrowthLightspeed Venture Partners
2025-07-01Post Ipo Debt· $1.5B
2024-04-23Post Ipo Equity· $22.7M
2018-03-16IPO
Leadership Team
Jay Chaudhry
CEO, Chairman & Founder
Hemant Dabke
Area Vice President
Recent News
2026-01-09
Company data provided by crunchbase