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Latham & Watkins · 1 day ago

Workplace Experience Manager II

San Francisco, CA

Full-time

Onsite

Senior Level, Lead/Staff

$140K/yr - $160K/yr

10+ years exp

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The Workplace Experience Manager II will be responsible for developing and executing strategies to deliver a top-quality experience for personnel and clients, while collaborating with various stakeholders to implement best practices and standards.

Law Practice

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Laura Zullo

Responsibilities

Acting as a resource, subject matter expert, and business partner to firm leaders, attorneys, and other key stakeholders in managing and setting direction for high quality Workplace Experience initiatives, while staying abreast of industry trends

Recruiting and training talent, identifying professional development opportunities for the team, and effectively coaching team and individuals to enhance their performance and achieve desired outcomes

Leveraging and interpreting data to manage dynamic utilization of office space and to understand client needs and making recommendations for improvement, while evaluating and identifying innovative ways to streamline and enhance service delivery to maximize the Workplace Experience

Influencing and directing best-in-class client service delivery by department staff and applicable vendors, driving one-stop resolution for internal and external client inquiries, and coordinating with vendor partners to ensure impeccable attention to detail, client service, and accountability to established Service Level Agreements and Key Performance Indicators as needed

Managing department expense allocation, addressing variances to budget, and other financial management duties of the department while exercising strong fiscal judgment and discipline

Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualification

Workplace Experience managementCustomer service managementData analysisFinancial managementCoachingOrganizational skillsCritical thinkingPositive attitude

Required

Demonstrate the ability to think critically and engage in effective decision making

Possess a positive attitude and a strong sense of urgency in resolving any issues that may arise

Display excellent organizational skills to manage time well, prioritize effectively, and handle multiple and competing deadlines

A Bachelor's degree or equivalent

Preferred

Preferably have a minimum of ten (10) years' relevant experience in hospitality, customer service management, or other applicable industry

Benefits

Healthcare, life and disability insurance

A generous 401k plan

At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

Professional development programs

Employee discounts

Affinity groups, networks, and coalitions for lawyers and staff

Company

Latham & Watkins

Glassdoor4.3

Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.

Founded in 1934

New York, US

1001-5000 employees

http://www.lw.com

H1B Sponsorship

Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (70)

2024 (66)

2023 (65)

2022 (52)

2021 (53)

2020 (30)