TeamLogic IT ยท 3 weeks ago
MSP Level 1 Technician 2nd and 3rd shifts
Winchester, VA
Full-time
Onsite
New Grad, Entry LevelTeamLogic IT is seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join their team for 2nd and 3rd Shifts. The successful candidate will provide technical support and services to small to medium-sized businesses (SMBs), requiring strong IT knowledge and exceptional problem-solving skills to ensure customer satisfaction.
Information ServicesInformation Technology
Responsibilities
Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently
Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security
Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs)
Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction
Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery
Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits
Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment
Identify opportunities for process improvements and contribute to the development of best practices within the team
Qualification
Required
A degree or diploma in Information Technology, Computer Science, or a related field
Prior experience in an MSP or IT support environment, preferably servicing SMB clients
Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite)
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous
Strong analytical and troubleshooting skills with a keen attention to detail
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships
Ability to work effectively both independently and as part of a collaborative team
Preferred
Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms
Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar
Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint)
Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud
Benefits
401(k)
Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holidays
Professional development and certification reimbursement
Opportunities for career advancement
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
Founded in 2004
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase