Pound Ridge Veterinary Center · 3 weeks ago
Veterinary Receptionist
Pound Ridge, NY
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrPound Ridge Veterinary Center is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at their front desk. This role involves delivering knowledgeable service while confidently communicating in the language of veterinary care, managing client communications, and supporting clinical flow.
Veterinary
Responsibilities
Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
Escort clients to exam rooms, assist in relaying key information between clients and clinical staff
Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care
Process payments, manage invoicing, and schedule future appointments with attention to detail
Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Qualification
Required
Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
Ability to maintain a calm, professional, and positive demeanor
Preferred
Previous experience in a veterinary office
Basic knowledge of veterinary terminology and procedures
Benefits
Medical, dental, vision, and retirement for full-time team members
Employee pet discount
Paid time off
401(k) with a generous company
Employee referral bonus
Hands-on training and mentorship
Company
Pound Ridge Veterinary Center
We are a full-service, modern animal hospital offering the highest quality veterinary medicine in a pet-friendly atmosphere in Pound Ridge, NY.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase