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Guardian Life · 2 months ago

PEO and Aggregator Strategy & Operations Lead

New York

Full-time

Hybrid

Senior Level, Lead/Staff

$119K/yr - $195K/yr

8+ years exp

Guardian Life is a leading insurance company seeking a PEO and Aggregator Strategy & Operations Lead. This role will focus on driving operational enhancements and providing strategic leadership to maximize growth in non-traditional group insurance distribution channels.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

U.S. Citizen Only

Responsibilities

Be accountable for driving operational and system enhancements that create a differentiated customer experience within one of our fastest growing distribution channels

Partner with the field to identify channel partner needs, drive alignment and and manage portfolio of capability investments

Engage with functional stakeholders to ensure resource capacity and strategic alignment to meet channel needs

Support effective distribution execution by providing the right tools/processes and building the right knowledge

Serve as SME for operational processes and best practices serving the needs of Key Markets partners

Act as the business owner for bringing new opportunities to market

Articulate channel needs and influence support across organizational initiatives to ensure channel needs are met for new capabilities and solutions

Partner with client management to expand upon solutions leveraged in market to drive employer and member engagement in benefits

Facilitate the need for expanded technical and integration capabilities

Engage on high profile partner initiatives as needed

Qualification

Distribution operations experienceCustomer experience enhancementStrategic thought leadershipCommercial insurance experienceBusiness case developmentPublic speaking skillsGeneral management mindsetPresentation skills

Required

Minimum of 8 years in distribution facing operations roles for a multi-faceted corporation (insurance industry preferred)

Deep expertise in specialty and alternative distribution models and associated operational needs

Proven success in designing and implementing innovative strategies to enhance the customer experience in a digital consumer-centric ecosystem

A strong process and system orientation and an ability to identify impacts of change while optimizing business value

Strong general management mindset and experience with broad functional strategy development and execution

Strong background in business case development and execution

High energy with strong executive presence and public speaking skills including presentation to C-Suite, as well as field stakeholders

Relentless focus on innovative strategic thought leadership and a track record of success in affecting change, having delivered quantifiable impact on company revenue

Compelling presentation skills e.g. comfortable speaking at large group conferences and webinars