INTELIFI ยท 3 weeks ago
FULL-TIME POSITIONS AVAILABLE FOR TECH SUPPORT & CUSTOMER SERVICE
Beverly Hills, CA
Full-time, Part-time
Onsite
Entry Level
$19/hr - $19/hr
2+ years expIntelifi is a company in the background screening industry, seeking to hire a Technical Support & Customer Service representative. The role involves handling client inquiries, reviewing reports, and providing support for software usage while ensuring excellent customer service and organization in tasks.
Human ResourcesRecruiting
Responsibilities
Review and edit a large number of individual reports every day
Calling courthouses for additional details on specific reports (criminal reports)
Resetting client passwords and usernames
Setting up new users
Training clients on our software
Answering phone calls
Responding to emails regarding tech support issues
Working with the tech support director and learning the industry
Qualification
Required
Minimum 2 years customer service experience
Excellent computer skills (Outlook, Word, Excel, internet browsing, online research, etc.)
Must always be punctual and reliable with attendance. (Tech support has no room for error and is very time sensitive)
Must be able to multi-task
Must be friendly with clients when getting back to them
Must be aggressive in finding the information necessary to complete orders expeditiously
Must stay organized in dealing with each individual email/call/case
Must be a quick learner and eager to learn the background screening industry
Must be at work on time
Company
INTELIFI
Intelifi is an accredited employment background screening company providing recruiters and staffing agencies quality background checks.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joubin Hanaie
Co CEO
Reza Faraz
Co CEO
Company data provided by crunchbase