Cargill · 1 day ago
Sr. Director, Engineering - Service Desk and Field Services
Atlanta, GA
Full-time
Onsite
Director/Executive
$190K/yr - $250K/yr
8+ years expCargill is a global leader in food, ingredients, agricultural solutions, and industrial products. They are seeking a Sr. Director of Engineering for Service Desk and Field Services to lead the global strategy and operations of enterprise end-user support services, focusing on enhancing user experience through innovative engineering and technology solutions.
AgricultureFood and BeverageFood ProcessingManufacturingMeat and Poultry
Responsibilities
Define and execute a global engineering strategy aligned with enterprise IT and business goals
Leverage deep engineering and architecture expertise to drive hyper-automation, reusable assets, and CI/CD practices
Architect scalable, secure, and resilient support solutions using ServiceNow, automation frameworks, and AI technologies
Lead the deployment and scaling of GenAI capabilities (e.g., virtual agents, intelligent ticket routing, dynamic knowledge generation)
Drive a fully self-service support model — eliminating the need for traditional service desk operations
Champion a customer-first mindset across service desk and field operations
Implement Experience-Level Agreements (XLAs) to elevate user satisfaction beyond SLAs
Build data models that enable real-time sentiment analysis and continuous service improvement
Leads a high-performing, inclusive team by aligning goals, setting clear expectations, providing feedback and coaching, fostering development, recognizing achievements, and ensuring accountability to drive organizational success
Strong Financial Acumen with a mindset of running technology as a business. Owns and validates the information technology infrastructure budget to ensure cost effective solutions and expenditures aligned with financial goals
Owns and directs relationships with vendors and service providers, guiding contract negotiation to ensure the best value and service quality
Nurtures strategic partnerships with key internal and external senior leadership stakeholders, understanding their needs and enabling effective communication to assure project alignment and success
Qualification
Required
Minimum requirement of 8 years of relevant work experience. Typically reflects 12 years or more of relevant experience
8+ years of experience in IT operations, service desk leadership, or field services within a large enterprise
Demonstrated success in implementing engineering solutions that improve service desk efficiency and scalability
Preferred
15 years of relevant work experience. Typically reflects 20 years or more of relevant experience
Demonstrated experience leveraging artificial intelligence to enhance IT support capabilities, improve user experience, and drive proactive service delivery
Experience in ServiceNow platform optimization
Experience leading globally dispersed teams within complex organizational structures, fostering collaboration and operational consistency across regions
Benefits
Comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked
Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law
Company
Cargill
Cargill provides agricultural, food, bioindustrial, and risk management solutions across global supply chains and manufacturing sectors.
10001+ employees
H1B Sponsorship
Cargill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (25)
2023 (29)
2022 (31)
2021 (26)
2020 (41)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
National Safety Council
2025-06-25Grant· $0.02M
Leadership Team
Brian Sikes
Board Chair and CEO
David MacLennan
Chairman & Chief Executive Officer
Recent News
2026-01-05
Company data provided by crunchbase