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Amphenol Communications Solutions · 2 days ago

Customer Quality Engineer

Houston, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Amphenol Communications Solutions is a leader in interconnect solutions for various electronics markets. They are seeking a Customer Quality Engineer to serve as the primary technical interface between customers and internal teams, focusing on product quality, issue resolution, and customer satisfaction.

HardwareManufacturing

Responsibilities

Serve as the customer-facing owner for quality topics, ensuring timely, clear, and professional updates on issues, risks, and resolutions

Translate customer feedback (VoC) into actionable requirements, defect reports, and improvement projects

Manage customer portals/scorecards, track performance, and coordinate responses to audits and surveys

Lead structured problem solving (8D, 5 Whys, Ishikawa/Fishbone, DMAIC) for customer complaints, field returns, and escalations

Own CAPA lifecycle (containment, root cause verification, corrective & preventive actions, effectiveness checks)

Define and track SLAs/SLOs for response and resolution; escalate risks early

Partner with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and design in quality

Maintain risk artifacts (e.g., FMEA, Control Plans, APQP); ensure change control and deviation/waiver handling reflect customer commitments

Build and maintain dashboards for DPPM/PPM, defects per release, complaint rate, escape rate, turnaround times, warranty/return trends, and customer scorecards

Identify and prioritize systemic improvements that reduce variation, cycle time, and cost of poor quality (COPQ)

Collaborate with Supplier Quality on supplier-caused issues impacting customers; ensure closed-loop corrective action

Lead Gemba walks and introduce 5S methods

Train and lead on Six Sigma methods and practices using the DMAIC structure

Qualification

Root Cause AnalysisQuality EngineeringStatistical ToolsCAPA ManagementSix Sigma CertificationAPQP ExperienceFMEA KnowledgeGD&T KnowledgeMetrology KnowledgeCommunication Skills

Required

Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Quality) or closely related field; or equivalent experience

3–7+ years in quality engineering or customer-facing technical roles with direct ownership of escalations and CAPA

Demonstrated expertise in root cause analysis (8D, 5 Whys, Ishikawa), corrective actions, and data-driven decision making

Strong communication skills—able to engage customers credibly, synthesize technical detail, and influence cross-functional teams

Proficiency with quality/statistical tools (e.g., Minitab/JMP, Excel/Power Query; familiarity with Power BI/Tableau is a plus)

Preferred

ASQ CQE, Six Sigma Green/Black Belt, or Certified Internal Auditor (ISO 9001)

Experience with APQP, PPAP, FMEA, Control Plans, SPC, and MSA (manufacturing) or with incident postmortems, SLAs/SLOs, defect triage, and telemetry/observability (software)

Familiarity with customer portals and enterprise systems (e.g., Salesforce/Service Cloud, ServiceNow, JIRA)

Knowledge of GD&T, metrology/CMM, tolerance analysis, reliability testing, and field failure analysis (FA)

Company

Amphenol Communications Solutions

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.

Founded in 2000

Berlin, Berlin, DEU

10001+ employees