Depot · 1 month ago
Enterprise Support Engineer
United States
Full-time
Remote
Mid Level
$110K/yr - $140K/yr
3+ years expDepot is the fastest place to build software, seeking an Enterprise Support Engineer to expand their support team. The role involves handling technical support requests, advising customers on best practices, and becoming a subject-matter expert on CI/CD optimization and Docker.
Cloud ComputingDeveloper ToolsSoftwareSoftware Engineering
No H1B
Responsibilities
You will handle technical support requests for all Depot offerings and advise customers on best practices
You will become a customer-facing subject-matter expert on CI/CD optimization, Docker, and build tools across a variety of languages and technologies
You will identify product and resource gaps in customer contexts and work with the engineering team to prioritize and escalate them
You will assist customers migrating from legacy build infrastructure to take full advantage of Depot’s platform
You'll be joining our growing support team and helping to shape how support works at Depot
Qualification
Required
3+ years of experience
Able to work Pacific Time hours and participate in public holiday rotation
Technical experience with DevOps consulting or similar customer-facing role
Working knowledge of CI/CD platforms, such as GitHub Actions
Working knowledge of Docker and Dockerfile optimization
Working knowledge of major cloud platforms, such as AWS, Azure or GCP
Working knowledge of some common build tools and package managers, such as NPM, Maven, UV or Cargo
Strong ability to communicate directly with customers, primarily via email, Slack, or via calls when required
Preferred
Experience with GitHub Actions optimization
Experience with BuildKit and/or advanced Dockerfile features (buildx, multi-stage builds)
API integration experience, to help our customers integrate our programmatic build API into their platforms
Benefits
Remote work with async-friendly culture
Compensation package with equity available
Health insurance/benefits
Unlimited PTO policy
Free access to Claude Code and Cursor
Yearly team offsites
Cool Depot swag
Company
Depot
Depot is a build acceleration and developer productivity platform that speeds up container builds and GitHub Actions runners by up to 40x.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$5.9MKey Investors
FelicisY Combinator
2024-08-22Seed· $4.1M
2023-07-24Seed· $1.8M
2023-04-05Pre Seed
Leadership Team
Kyle Galbraith
Co-Founder & CEO
Jacob Gillespie
Co-Founder
Recent News
2025-08-13
Company data provided by crunchbase