Autonomize AI · 1 month ago
Delivery Lead
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAutonomize AI is revolutionizing healthcare by combining data and context to streamline knowledge workflows, reduce administrative burdens, and improve patient outcomes. The Delivery Lead is responsible for end-to-end delivery excellence across the customer portfolio, ensuring high-quality outcomes and managing multiple customer engagements simultaneously.
Artificial Intelligence (AI)Health CareInformation TechnologyMedical
Responsibilities
Portfolio-Level Delivery Ownership
Own delivery execution across all customer engagements (AI-Curious, Problem-Defined, and Enterprise Orchestrator GTM motions)
Ensure delivery commitments are met for SaaS and private tenant deployments
Monitor delivery health across customers, including timelines, risks, dependencies, and quality metrics
Act as the senior escalation point for delivery issues impacting customers or internal teams
Delivery Methodology & Standards
Own and evolve Autonomize’s delivery methodologies
Ensure consistent adoption of delivery playbooks, runbooks, templates, and communication standards
Drive standardization to reduce variability and improve predictability across pods
Resource & Capacity Management
Plan and allocate delivery resources across pods and customers, balancing dedicated vs shared roles
Ensure efficient utilization of global teams
Partner with leadership on hiring plans, skill gaps, and upskilling needs to support growth
Proactively identify capacity constraints and mitigate delivery risk
Cross-Functional Alignment
Coordinate closely with:
Product Engineering
Forward-Deployed Engineers (SWE, ML, Test)
CloudOps / SRE
Solutions Engineers and Architects
Customer Success and Support
Ensure smooth handoffs across delivery phases and between GTM motions
Translate customer delivery insights into actionable feedback for Product and Engineering
Customer Engagement & Executive Communication
Participate in key customer meetings for:
Program kickoffs
Executive updates
Escalations and risk mitigation
Enterprise governance reviews
Ensure clear, transparent communication with customers during critical delivery milestones
Build customer confidence in Autonomize’s delivery capability and operational maturity
Quality, Governance & Continuous Improvement
Establish and monitor delivery KPIs, including:
Time-to-go-live
Defect rates and post-go-live stability
Customer satisfaction and NPS
Drive root-cause analysis for delivery issues and implement systemic improvements
Ensure delivery practices meet the expectations of regulated healthcare environments
Leadership & Team Development
Mentor and coach Technical Program Managers, Solutions Engineers, and emerging delivery leaders
Foster a culture of accountability, ownership, and collaboration across distributed teams
Serve as a role model for Autonomize’s delivery values: quality, consistency, and scale
Qualification
Required
10+ years of experience in delivery leadership, program management, or professional services for enterprise software or AI platforms
Proven track record managing multiple concurrent customer programs
Experience delivering complex solutions in regulated industries (healthcare strongly preferred)
Strong understanding of cloud-based architecture
Demonstrated ability to scale delivery operations in high-growth environments
Excellent communication and stakeholder management skills, including executive-level interactions
Preferred
Experience with AI/ML-powered platforms, data-heavy systems, or workflow automation
Familiarity with Forward-Deployed Engineering or embedded delivery models
Experience working with globally distributed teams, particularly U.S./India delivery models
Background in consulting, enterprise SaaS, or digital transformation initiatives
Benefits
Competitive compensation
Comprehensive medical/dental/vision
Paid vacation
401(k)
Commitment to your physical and mental health
Company
Autonomize AI
Autonomize AI uses AI Agents to simplify some of healthcare’s most complex processes, transforming them into AI-native operations.
51-200 employees
H1B Sponsorship
Autonomize AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
Funding
Current Stage
Growth StageTotal Funding
$32MKey Investors
Asset Management Ventures (AMV)
2025-06-12Series A· $28M
2023-04-10Seed· $4M
Leadership Team
Ganesh Padmanabhan
Founder & CEO
Laksh Krishnamurthy
Chief Technology Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-10-29
Company data provided by crunchbase