Teamworks · 1 day ago
Customer Education Intern
United States
Internship
Remote
Intern
$20/hr - $25/hr
Start in 2026 WinterTeamworks is the Operating System for Sports™, empowering over 6,500 sports organizations worldwide. They are seeking a detail-oriented Customer Education Intern to support their Customer Education and Product Success team by creating educational content, managing the knowledge base, and providing technical support within the sports technology industry.
Information TechnologyOperating SystemsSoftwareSportsTraining
Responsibilities
Create and manage educational content by drafting, entering, and publishing help articles in Salesforce, working closely with Product Success teams to translate feature enhancements into customer-facing documentation
Maintain knowledge base infrastructure across Experience Cloud Performance Product sites, ensuring content is well-organized, up-to-date, and easily accessible for customers
Produce engaging video content using Adobe Premiere Pro and/or Clueso to create educational resources that help customers maximize their use of Teamworks Performance products
Provide technical support by troubleshooting learning portal enrollment issues and responding to routine customer education inquiries through the education inbox
Collaborate cross-functionally with Product Success, Product teams, and other stakeholders to ensure educational materials align with product capabilities and customer needs
Support continuous improvement by identifying opportunities to enhance the customer education experience and streamline content creation workflows
Qualification
Required
Natural communicator who can translate technical concepts into clear, customer-friendly language
Comfortable learning new platforms and technologies quickly
Approach content creation with a journalist's attention to detail and clarity
Thrive in collaborative environments, working with subject matter experts to create educational resources
Organized and detail-oriented with strong project management skills
Excited about the intersection of education, technology, and sports
Strong written communication skills with the ability to create clear, concise, customer-facing documentation
Video editing experience using Adobe Premiere Pro or similar tools
Technical aptitude with the ability to quickly learn new platforms and troubleshoot basic technical issues
Detail-oriented approach to content creation, data entry, and quality assurance
Collaborative mindset with strong interpersonal skills for working with cross-functional teams
Preferred
Familiarity with Salesforce or other CRM platforms
Experience with Learning Management Systems (LMS), such as Skilljar
Basic HTML knowledge or willingness to learn
Experience in collegiate or professional athletics environments
Interest in sports technology, customer education, or instructional design
Marketing or content creation experience
Benefits
Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition.
Winning Culture: Join a global team of high achievers, innovators, and problem solvers who value teamwork and humility.
Competitive Compensation: Earn a competitive hourly rate with flexible scheduling
Real-World Impact: Create content and resources that directly help elite sports organizations optimize athlete performance and operations
Remote Flexibility: Work remotely with a supportive team that values collaboration and work-life balance
Company
Teamworks
Teamworks is an operating system for sports that supports talent acquisition, seamless operations, and holistic performance development.
Founded in 2009
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$422.15MKey Investors
Dragoneer Investment GroupDelta-v CapitalGeneral Catalyst
2025-06-17Series F· $235M
2025-04-11Debt Financing
2024-07-31Series Unknown· $18.84M
Leadership Team
Zachary Maurides
Chief Executive Officer
Thomas Thomas Jr.
Senior Partnerships Executive
Recent News
Sports Business Journal
2025-11-25
Sports Business Journal
2025-11-15
Sports Business Journal
2025-11-10
Company data provided by crunchbase