The Knot Worldwide ยท 21 hours ago
Director, Trust & Safety
New York City
Full-time
Hybrid
Director/Executive
8+ years expThe Knot Worldwide is a company dedicated to celebrating meaningful moments for people around the world. They are seeking a seasoned operations leader to build and lead the Trust & Safety function, ensuring customer interactions remain safe and aligned with the brand promise.
Event ManagementEventsInformation TechnologyProfessional ServicesWedding
Responsibilities
Build and lead the operating model for Trust & Safety globally, including staffing and process design
Work closely with the Director of Platform Policy to operationalize the enforcement of individual policies, Community Guidelines, and Terms of Use
Define, track and report on key metrics (e.g., incident volume, fraud rates, time to resolution, policy escalation trends), and use data to drive continuous improvement
Partner with Product, Engineering, Policy, Legal/Compliance, Customer Support, and Analytics to embed trust & safety imperatives into workflows, new features, and customer touchpoints
Own incident response for high-impact trust & safety events (e.g., fraudulent behavior, policy violations, platform abuse), lead root-cause investigations, corrective actions and cross-functional communication
Manage vendor and outsourcing relationships (e.g., third-party review providers, 24/7 operations) to ensure global coverage and service levels
Lead and develop a high-performing team; establish clear roles, KPIs, coaching and career development for direct reports
Provide operational oversight including budget planning, staffing forecasting, process optimization and supply-demand modelling for global operations
Drive change management, scaling of processes, and optimization of workflows to support rapid growth while maintaining operational excellence
Qualification
Required
8+ years of operations, risk, fraud, trust & safety or related field in a high-growth or technology environment; preferably 5+ years in a leadership role
Strong track record managing global operations across multiple time zones, regions and cultures
Proven experience building or scaling trust, safety, fraud prevention or moderation teams and processes
Excellent analytic skills and comfort using data to drive decisions, with fluency in defining metrics and KPIs
Demonstrated collaboration with policy, product, and engineering teams to embed safety and risk controls throughout the customer journey
Exceptional communication and leadership skills - able to influence senior stakeholders and drive cross-functional alignment
Vendor management experience and ability to build a reliable global operating model (with multiple time zones and languages)
Deep understanding of regulatory, compliance and data privacy issues (e.g., GDPR, consumer protection, platform liability) is a plus
Comfort reading, viewing, discussing, and writing about potentially disturbing content and subject matter daily (e.g. hate speech, financial harms, online harassment, adult material.)
Comfort working in a fast-moving, ambiguous environment and driving clarity and structure
Benefits
Flexible vacation
Generous parental leave
Mental wellbeing
Physical health
Financial planning
Engaging perks and discounts
Company
The Knot Worldwide
The Knot Worldwide is a mobile application.
1001-5000 employees
H1B Sponsorship
The Knot Worldwide has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (4)
2022 (3)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Timothy Chi
Vice Chair, Board of Directors
Recent News
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