Google · 1 day ago
YouTube Creator Experience Lead, Experimentation
New York, NY
Full-time
Hybrid
Senior Level
$110K/yr - $157K/yr
5+ years expGoogle is seeking a YouTube Creator Experience Lead, Experimentation to enhance support for content creators on the platform. This role involves designing the creator journey, leading process improvements, and utilizing AI strategies to optimize creator experiences and support workflows.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Establish strategy, ensuring alignment with AI support priorities, and lead major process re-engineering projects to improve workflows and creator support journeys
Design supports metrics and reporting in partnership with performance leads, ensuring the data taxonomy measures process changes, creator satisfaction, and human and AI agent effectiveness
Design and lead high-velocity piloting and A/B testing efforts by partnering with data science to define success metrics and technology to integrate testing into infrastructure
Partner closely with global vendor management to ensure quality gaps are closed and standards operationalized
Coach internal teams on principles and partner directly with product, engineering, and content strategy to translate root cause analyses into product and process improvements
Qualification
Required
Bachelor's degree or equivalent practical experience
5 years of experience in a technical project management or a customer-facing role
3 years of experience developing business strategies and managing cross-functional initiatives with executive stakeholders in process improvement initiatives, operational pilots, or change management programs
Experience utilizing data to drive business decisions, including spreadsheet modeling and business intelligence tools (e.g., Tableau, Looker, or SQL)
Preferred
Experience implementing continuous improvement methodologies (e.g., lean six sigma, agile, or design thinking certification)
Experience designing and executing A/B tests or rapid operational pilots in a high-volume environment
Experience in support quality assurance frameworks and collaborating with vendor management to turn quality insights into operational improvements
Understanding of creator behavior, User Experience (UX) principles, and support operations innovation trends, including leveraging AI technology
Ability to write SQL queries or use statistical tools (e.g., R/Python) for analysis
Excellent business judgment and communication skills, with the ability to influence cross-functional teams
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
The Indian Express
2025-10-08
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2025-10-04
Company data provided by crunchbase