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BNY · 2 days ago

Vice President, Client Operations - US Client Services (Conventional Trust)

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Vice President, Client Operations will lead client service initiatives, develop strong client relationships, and enhance operational efficiency within the Conventional Trust Client Platform team.

Financial Services

Responsibilities

Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty

Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively

Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices

Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes

Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes

Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills

Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement

Analyze client feedback and operational data to drive improvements and inform strategic decision-making

Qualification

Client service operationsIndustry regulations knowledgeAnalytical skillsAdvanced degreeCertificationCommunication skillsInterpersonal skillsProblem-solving skills