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Kimberly-Clark · 2 days ago

Senior Manager, Global Consumer Experience & Content

Chicago, IL

Full-time

Hybrid

Senior Level, Lead/Staff

$173K/yr - $214K/yr

10+ years exp

Kimberly-Clark is dedicated to creating Better Care for a Better World. The Global Consumer Experience & Content Senior Manager will define and drive the global strategy for owned media channels, ensuring a consistent consumer experience across all markets while overseeing content governance and innovation.

ManufacturingProduct DesignWholesale

H1B Sponsor Likely

Responsibilities

Develop and own the global strategy for owned media channels, including websites, social media platforms, influencer programs, and content hubs. Ensure the strategy aligns with overarching global marketing objectives, brand messaging, and business goals

Partner with Segments and GSLs to develop Connections and Consumer Experience strategies, embedding industry-leading practices

Oversee content governance to ensure consistency, compliance, and brand integrity

Drive innovation in content formats, including video, interactive experiences, and emerging channels

Build and scale social first owned media capability, ensuring governance, safety, and brand reputation

Develop social influencer and creator models to amplify brand reach and engagement

Establish measurement frameworks for social content performance and consumer sentiment

Partner with markets to enable adoption of global content and social strategies

Provide toolkits, training, and best practices to accelerate capability building

Ensure seamless integration of content and social into sector campaigns and consumer journeys

Lead Web Experience Management: Partner with DTS and Global/ Segment teams to deliver the strategy for managing brand websites and delivering personalised, high-quality digital experiences. Drive consistency and governance globally to drive scalability and best-in-class performance across brand.com sites

Drive migration and optimization of websites to the global Digital Experience Platform (DXP), ensuring compliance, security, and futureproofing for AI-driven experiences

Monitor emerging trends in social, content, and consumer experience to inform strategy

Manage agency and platform partnerships for content creation and social activation

Drive compliance with data privacy, safety, and brand standards across all consumer touchpoints

Qualification

Consumer experience strategyContent strategySocial media leadershipWeb experience managementDigital ecosystems understandingStakeholder managementGovernanceComplianceInnovation in content formatsCommunication skills

Required

Bachelor's Degree, MBA or graduate level degree in relevant field preferred

Minimum 10 years experience in consumer experience, content strategy, and social media leadership within global organizations

Proven track record in setting global best practices and governance, developing and scaling content and social strategies across multiple markets

Strong understanding of digital ecosystems, including owned platforms, influencer marketing, and web experience management

Excellent stakeholder management and communication skills

Benefits

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.

Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Company

Kimberly-Clark

Glassdoor4.0

Kimberly-Clark ranked among the top 10 World's Best Multinational Workplaces by Great Places to Work Institute for the third year in a row.

Founded in 1872

Irving, Texas, USA

10001+ employees

http://www.careersatkc.com

H1B Sponsorship

Kimberly-Clark has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (38)

2024 (14)

2023 (31)

2022 (24)

2021 (10)

2020 (8)