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Axon · 1 week ago

Project Manager, Professional Services Operations

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

$62K/yr - $100K/yr

2+ years exp

Axon is on a mission to Protect Life, tackling critical safety and justice issues through innovative devices and cloud software. The Project Manager will be responsible for leading core responsibilities within the Professional Services Operations team, ensuring smooth operations, driving continuous improvement, and managing end-to-end projects.

ElectronicsGovTechHardwareSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Review pipeline deals to confirm the correct services are attached, partnering with Sales and Commercial Operations to resolve issues quickly and drive long-term improvements

Prepare, calculate, and validate service estimates, helping ensure hours are accurately scoped and aligned with project requirements

Equip PSO and Sales teams with training, playbooks, and tools

Support other ongoing business needs as they arise

Scope, plan, and own end-to-end projects from discovery through rollout with clear milestones, change management, and hands-on execution

Translate complex asks into crisp problem statements, success criteria, and measurable outcomes—then execute

Map workflows, document business requirements, and lead improvements to PSO processes and adjacent systems

Champion automation and standardization to reduce cycle time and rework

Coordinate with IT, Commercial Operations, and Finance on system enhancements and data integrity

Build trusted relationships across Commercial Operations, IT, Finance, Customer Success, and Sales

Communicate clearly to leadership and frontline teams

Qualification

Process ImprovementProject ManagementCross-Functional LeadershipExcelSalesforcePower BIConsultative ApproachBias for ActionCommunication SkillsReliability

Required

Bachelor's degree in a related field or equivalent practical experience

2-4 years in project/program management or operations with end-to-end ownership of cross-functional initiatives

Proven track record improving processes, understanding gaps in data, and driving change and impact

Strong alignment with Axon Values

Familiarity with Excel and Smartsheet or similar

Consultative and curious—you ask sharp questions, listen actively, and align solutions to real business needs

Clear, concise communicator—you simplify complexity for both executives and frontline teams

Reliable execution—you handle quick-turn requests while driving longer-term projects to completion

Bias for action and improvement—you bring structure to ambiguity, think critically, and seek smarter, scalable ways to work

Preferred

Knowledge of Salesforce, Power BI, or other is a plus

Practical use of AI-powered tools to speed analysis, documentation, and execution

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

And yes, we have snacks in our offices

Company

Axon

Glassdoor4.0

Axon provides electronic control devices to law enforcement and corrections agencies.

Founded in 1993

Scottsdale, Arizona, USA

1001-5000 employees

https://www.axon.com

H1B Sponsorship

Axon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (3)

2023 (7)

2020 (2)