Evident Microscopy · 1 day ago
Senior Software Deployment & Customer Operations Engineer (Digital Pathology, Evident MIS)
Needham Heights, MA
Full-time
Onsite
Senior Level
$110K/yr - $121K/yr
5+ years expEvident Microscopy is dedicated to improving health and safety through advanced imaging solutions. They are seeking a Senior Software Deployment & Customer Operations Engineer to lead the deployment, configuration, and reliability of their digital pathology software systems, ensuring optimal performance and customer satisfaction.
ElectronicsIndustrial ManufacturingManufacturing
Responsibilities
Plan, execute, and validate end-to-end deployments of imaging, AI, and data-management software at customer sites
Configure and integrate servers, clusters, and storage systems with hospital or lab IT environments (VPN, NAS, authentication, security)
Address environment-specific quirks and configuration challenges through structured documentation and reproducible templates
Coordinate with Field Support Engineers during installation and commissioning
Standardize and refine deployment playbooks and qualification checklists
Manage version rollouts, patch upgrades, and regression testing for customer environments
Monitor performance and system health in partnership with the observability team
Diagnose and resolve complex multi-component issues spanning imaging, AI inference, and data storage
Automate and streamline upgrade and rollback processes to minimize manual steps and downtime
Identify recurring configuration or performance challenges and collaborate with R&D to design systemic solutions
Provide structured field feedback to help engineering teams improve installation workflows, system robustness, and customer readiness
Pilot and validate new deployment frameworks or configuration tools before full-scale release
Contribute to evolving the product toward more automated, reliable, and scalable deployments
Serve as the technical liaison with customer IT teams for networking, data access, security, and compliance
Ensure installations meet institutional policies and regulatory standards (HIPAA, GDPR, IVDR)
Collaborate closely with the Monitoring & Customer Support Manager to align telemetry, escalation workflows, and root-cause analysis
Participate in post-deployment reviews to continuously improve reliability and operational readiness
Maintain detailed installation and configuration records in the Service Management System (SMS)
Create deployment guides, troubleshooting references, and knowledge base entries
Mentor junior engineers and field teams in standardized deployment practices and configuration methods
Qualification
Required
Bachelor's or Master's degree in Computer Science, Computer Engineering, or related discipline
5+ years of experience in software deployment, DevOps, or systems engineering (preferably in imaging, robotics, or healthcare)
Strong Linux (Ubuntu) system administration and scripting skills
Experience with Docker/Kubernetes, PostgreSQL and MongoDB, and web service configuration (Nginx/Apache)
Proficiency with networking, VPNs, firewalls, and authentication systems
Proven ability to work effectively in complex, manually tuned environments while driving automation and process improvements
Strong analytical and communication skills for cross-functional and customer collaboration
Preferred
Familiarity with DICOM/PACS systems or AI/ML model deployment
Experience with observability tools (Prometheus, Grafana, ELK)
Background in regulated software operations (HIPAA, GDPR, IVDR)
Exposure to hardware–software co-deployment or distributed systems integration
Benefits
Competitive salaries
Robust 401(k) program
Annual bonus program
Comprehensive medical benefits
Tuition reimbursement
Parental and adoption leave
Company
Evident Microscopy
Every discovery starts with uncovering the unknown.
5001-10000 employees
H1B Sponsorship
Evident Microscopy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2022-08-29Acquired
Leadership Team
Wes Pringle
Chief Executive Officer
Recent News
2025-10-09
2025-09-25
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