Santander Bank, N.A. · 1 day ago
Sr. Specialist, Small Business & Consumer Operations
Quincy, MA
Full-time
Hybrid
Mid, Senior Level
$37K/yr - $59K/yr
3+ years expSantander Bank, N.A. is a global leader in the financial services industry, committed to fostering an enriching journey for its employees. The Sr. Specialist in Small Business & Consumer Operations will perform a variety of service and operational duties, focusing on process improvement and providing outstanding customer service within regulatory guidelines.
BankingFinanceFinancial Services
Responsibilities
Performs complex account maintenance transactions and modifications
Apprises manager of issues and problems relating to regulatory and compliance matters, documentation, and efficiency so corrective action can be taken
Assists in the training of the servicing staff team
Point person for all account modifications and maintenance activities; including oversight and completion of research requirements
Responds to customer inquiries and resolves complex problems and issues
Coordinates and performs monthly, quarterly, and annual departmental reporting
Represents department on cross-functional project teams
Ensures effective and timely completion of special projects as assigned
Contributes to effective department workflow
Develops, documents, and implements departmental procedures and reports
Reviews, audits, and provides quality control oversight of account data to ensure the accuracy of entered on the Banks core account system
Conducts timely reconciliations and balancing of departmental G/L accounts
Works with manager to ensure timely and accurate consumer operations practices
Qualification
Required
Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field
3+ Years Consumer operations experience, preferably in a lending/banking or financial services environment
Knowledge of regulatory guidelines, specifically consumer
Ability to initiate, develop, and implement projects and procedures
Basic knowledge of lending procedures and regulations
Ability to handle multiple tasks while maintaining strong attention to detail
Strong interpersonal skills (written and oral)
Demonstrated ability to understand and interpret compliance regulations
Ability to deal with customers effectively
Ability to meet deadlines
Strong organizational and analytical skills
Ability to develop and implement goals and objectives
Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint)
Preferred
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Experience in Microsoft Office products
Company
Santander Bank, N.A.
At Santander Bank, it’s our mission to help people and businesses prosper.
5001-10000 employees
H1B Sponsorship
Santander Bank, N.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (36)
2023 (61)
2022 (66)
2021 (78)
2020 (69)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
Wind Turbine & Energy Cables
2020-01-22Debt Financing· $75M
Leadership Team
Pierre Habis
Chief Consumer & Digital Transformation Officer
Recent News
CEE Legal Matters
2025-12-22
The Philadelphia Inquirer
2025-12-06
Crain's New York Business
2025-11-18
Company data provided by crunchbase