Apply on Employer Site

Morrison Foerster · 4 days ago

End User Support Analyst

Boston, MA

Full-time

Onsite

Mid, Senior Level

$76K/yr - $106K/yr

5+ years exp

Morrison Foerster is a collaborative law firm that values innovation and fresh ideas. They are seeking an End User Support Analyst to troubleshoot application and hardware issues, provide technology support for attorneys and staff, and ensure high client satisfaction.

Law Practice

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide advanced troubleshooting for desktop applications, operating systems, and hardware, using research tools and knowledge bases to resolve issues

Support desktops, laptops, peripherals, smartphones, printers/MFPs, and specialized hardware configurations such as dual monitors

Log, manage, and document support tickets, ensuring timely responses, clear communication, and user satisfaction throughout the resolution process

Deliver desk-side and virtual training on firm-standard and specialized hardware and software

Assist with user account creation, modification, and maintenance across firm systems in accordance with established procedures

Collaborate with IT teams, vendors, and application owners on complex issues; support infrastructure tasks, participate in projects, and adhere to change management protocols

Provides software/hardware support and troubleshooting for programs, meetings, trials, etc., working off-site as required

Provides setup and support of trial/off site infrastructure (routers, switches, and servers)

Support and maintain conference room technology; schedule and monitor video/audio conferences; ensure seamless hardware setup for new hires and office moves; and assist with hardware upgrades, including equipment swaps and user communication

Qualification

Windows OSMicrosoft OfficePC hardware/softwareLAN/WAN conceptsTechnical certificationsClient-focused solutionsOrganizational skillsEffective decision-making

Required

Five years of PC hardware/software experience with understanding of LAN/WAN and server concepts

Strong knowledge of Windows OS and Microsoft Office (Word, Outlook, Excel, PowerPoint)

Ability to assess issues, anticipate needs, and provide proactive, client-focused solutions

Effective decision-making based on assessing information and potential outcomes

Strong organizational skills with the ability to prioritize and manage multiple deadlines

Flexibility with work hours and ability to lift up to 25 pounds

Preferred

College coursework in Information Systems Technology

Relevant, recent technical certifications

Experience in a law firm or professional services environment

Benefits

A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.

Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.

Global wellness program, including free access to Talkspace and Calm apps.

Annual community service day to make an impact on your community and a birthday holiday just for fun.

Education reimbursement annually.

Dedicated Talent Development team.

Competitive annual profit-sharing contribution.

Company

Morrison Foerster

Glassdoor3.8

Morrison Foerster transforms complexity into advantage.

Founded in 1883

San Francisco, California, US

1001-5000 employees

http://www.mofo.com

H1B Sponsorship

Morrison Foerster has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (16)

2023 (10)

2022 (21)

2021 (13)

2020 (6)