Carousel Luxury Aftercare ยท 1 month ago
Brand Services Manager
Columbus, Ohio Metropolitan Area
Full-time
Onsite
Mid LevelCarousel is a division of Diamond Cellar Holdings, specializing in luxury jewelry repair and logistics services. The Brand Services Manager will oversee the jewelry repair workflows, ensuring quality control and effective communication with brand partners and clients.
Luxury Goods & Jewelry
Responsibilities
Receive, triage, and assign daily incoming repair jobs to the appropriate artisans for swift action
Conduct final QC checks to ensure every repair meets brand and client standards
Serve as the main point of contact for all internal and external repair-related communications
Provide brand-specific repair estimates and lead times; generate custom quotes as needed for non-standard services
Begin each day with a review of all outstanding client and brand messages
Maintain proactive and timely updates to stakeholders using internal tagging and workflow tools
Execute monthly check-ins with each brand, flagging any problem jobs or delays
Monitor communication and production patterns to identify outliers or bottlenecks
Trigger automated status updates to clients and partners as needed
Log repair notes, estimates, and invoice details into the Repair Tracker system
Understand and apply specific client terms, including discounts, markups, and codes
Compile and distribute weekly performance and job tracking reports
Maintain up-to-date knowledge of Carousel procedures and standards
Qualification
Required
Experience in luxury retail, repairs, operations, or customer service preferred
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Excellent verbal and written communication skills
Company
Carousel Luxury Aftercare
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase