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Attio · 1 day ago

Solutions Engineer [Pre and Post-Sales] - SMB

United States

Full-time

Remote

Entry, Mid Level

$110K/yr - $130K/yr

Attio is on a mission to redefine CRM for the AI era, building the first AI-native CRM for ambitious go-to-market teams. The Solutions Engineer will play a key role in ensuring customer success through onboarding, support, and collaboration with internal teams.

Artificial Intelligence (AI)CRMInformation TechnologySaaSSoftware

Responsibilities

Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio

Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours

Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth

Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues

Gather client feedback and insights to contribute to the continuous improvement of the Attio product

Qualification

SaaS conceptsAPIsJSONProgramming languageCustomer-facing experienceTechnical communicationProblem solvingIndependent work

Required

Direct customer-facing experience deploying, selling, or managing complex products or services

Customer-facing experience solving business problems with technology

Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc

Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)

Ability to work independently in an unstructured, fast paced, environment with shifting priorities