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H&R Block · 2 days ago

Program Manager

Kansas City, MO

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

H&R Block is dedicated to helping people and inspiring confidence in their clients and communities. The Program Manager will drive key strategic projects to enhance the Assisted channel experience, overseeing initiatives like the Small Business experience and Tax Pro Help, ensuring successful execution and alignment with organizational goals.

ConsultingRetailService IndustryTax Preparation

Hiring Manager

Kat M.

Responsibilities

Manage multiple projects simultaneously, ensuring timely delivery, adherence to scope, and alignment with strategic objectives

Lead the execution of strategic projects such as enhancing the Small Business experience within the Assisted channel and rolling out new systems or processes to H&R Block’s tax offices

Work closely with cross-functional teams to gather requirements, share insights, and ensure successful implementation of strategic initiatives

Identify opportunities for process improvements and implement best practices to enhance operational effectiveness, develop support plans for field leaders to lead through change

Conduct research and analysis to understand industry trends, client and associate needs, and potential areas for strategic initiatives

Develop comprehensive reports and documentation to track progress, outcomes, and lessons learned from strategic projects

Engage with internal stakeholders to ensure alignment and support for strategic initiatives. Influence stakeholders at all levels to adopt and support strategic initiatives, ensuring alignment with organizational goals

Provide input into the training and support offered for teams involved in strategic projects to ensure successful adoption and execution

Identify and mitigate risks associated with strategic projects to ensure smooth implementation

Collaborate with leadership to establish KPIs and performance metrics for strategic projects and track progress towards achieving these goals

Qualification

Program ManagementProject ManagementStakeholder EngagementRisk ManagementPerformance MetricsTax Industry KnowledgeFormal Project Management CertificationContinuous ImprovementCommunication SkillsCritical ThinkingCollaboration

Required

Bachelor's degree in a related field or the equivalent through a combination of education and related work experience

8 years minimum related work experience

Program management experience leading large programs that involve significant business change

Demonstrated track record of establishing priorities and meeting deadlines

Advanced oral, written, and interpersonal communication skills

Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences

Experience leading and influencing in a matrix management environment

Strong critical thinking, collaboration, and continuous improvement mindset

Preferred

Master of Business Administration

Prior program/project experience

Formal project management certifications or training, or equivalent

Tax or financial industry background

Deep knowledge and experience in the Assisted Tax business within H&R Block

Benefits

Competitive compensation and benefits to support your health and well-being

Company

H&R Block

Glassdoor3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955

Kansas City, Missouri, USA

10001+ employees